Category Book

Book: This is Service Design Thinking

This is Service Design Thinking: Basics – Tools – Cases by Jakob Schneider and Marc Stickdorn Book Industry Services (BIS) 16 Dec 2010 Hardcover, 376 pages Publisher’s page – Book blog – Amazon page This is Service Design Thinking introduces…

It pays to be useful

In this review of the book 50 Ways to Make Google Love Your Website, published by The Hindu, the author emphasises very strongly the importance of usefulness. “Create your website for your users, advise Steve Johnston and Liam McGee in…