Leisa Reichelt, the Agency’s Service Design Lead, gives the four reasons, here summarised but we recommend you to read the entire post: You can’t get authentic, actionable insights in a few clicks Surveys and other analytics can be good at…
ING DIRECT Australia has published yesterday and at the end of November no less than 10 articles in a paid section of The Guardian on the value of customer experience and human-centred design, entitled “Being human in a digital world“.…
The Digital Ethnography Research Centre (DERC), part of RMIT University, focuses on understanding a contemporary world where digital and mobile technologies are increasingly inextricable from the environments and relationships in which everyday life plays out. DERC excels in both academic…
Leisa Reichelt, Head of Service Design of Australia’s Digital Transformation Office, explains how the research for the GOV.AU prototype showed that people are struggling to interact with government – because they have no mental model of government and don’t understand…
A new government website for Australia, focused around citizens’ needs rather than government structures, could be launched by the end of the year, Paul Shetler, chief executive of Australia’s Digital Transformation Office (DTO), has told Global Government Forum. The site,…
On August 12, at noon, ZDNet Australia organised a live broadcast on the future of email. The discussion delved into the issues and challenges facing email in its current state, and looked at how social media is changing the way…
In 2009, Dr. Genevieve Bell, an Australian-born anthropologist and ethnographer, who is an Intel Fellow and heads Intel’s newly created Interaction and Experience Research (IXR) division, was selected as South Australia’s Thinker in Residence. In her assignment, she focused on…
The Grattan Institute, an Australian independent public policy think-tank, has published a new report, entitled “The Cities We Need“, that aims to set an agenda for thinking about the future of Australia’s cities. It asks how cities meet the individual…
Rachel Botsman, co-author with Roo Rogers of the upcoming book “What’s Mine is Yours: The Rise of Collaborative Consumption”, was one of the speakers at TEDx Sydney, the conference which featured a selection of Australia’s leading visionaries and storytellers on…
Arup Australasia has published a three-part technical overview on its research blog of its ‘urban sensing via mobile phones’ project. The research project, in collaboration with the UTS Centre for Real-Time Information Networks, explores technical approaches to sensing the presence…
