Category Sharing

Service Design Thinks

Nick Marsh has been organising several service design ‘Thinks’ events in London: ‘Service Design at Scale’ (November 2009) and ‘Service Design from Scratch’ (March 2010). Service Design at Scale featured presentations by Steven Baker, about the design of the M-Pesa…

Psychologist Kahneman on experience and memory

Using examples from vacations to colonoscopies, Nobel laureate and founder of behavioral economics Daniel Kahneman reveals in a February 2010 lecture at TED how our “experiencing selves” and our “remembering selves” perceive happiness differently. This new insight has profound implications…