Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Nick Marsh has been organising several service design ‘Thinks’ events in London: ‘Service Design at Scale’ (November 2009) and ‘Service Design from Scratch’ (March 2010). Service Design at Scale featured presentations by Steven Baker, about the design of the M-Pesa…
The title might be a bit cryptic for some readers, but Jan Chipchase is a well-known user researcher/anthropologist at Nokia. He spent a decade exploring the intersection of technology, people and culture for Nokia, and specializes in turning insights into…
The Institute for Money, Technology and Financial Inclusion (IMTFI) at the University of California, Irvine, headed by Bill Maurer, Professor of Anthropology, aims to foster a community of inquiry and practice on new forms of money and financial technology among…
Publishing Perspectives reports on a recent panel discussion on the African publishing industry at this year’s African Literature Week (16 – 21 November) in Oslo, Norway. [Muhtar] Bakare launched Kachifo [an independent literary publishing house in Lagos, Nigeria] in 2004,…
The latest issue of Interfaces Magazine, a quarterly magazine published by Interaction, the specialist HCI group of the British Computer Society (BCS), contains a lengthy article on an emerging market research project Experientia conducted for Vodafone Global. Many, many thanks…
The banking industry is missing out on a huge opportunity to transform itself from a transactional model to an engagement model, writes social media strategist Jay Deragon on AlwaysOn. “Think about what lies within the system of banking: people and…
Via the DMI November 2009 Newsletter, I came across a number of articles that are worthwhile exploring: What the Hell Have We Done to Design? (Really Thinking about Design Thinking) Brian Matt, Founder & CEO, Altitude, Inc. DMI News &…
Mobile phones for development and profit: a win-win scenario Rohit Singh Overseas Development Institute, 2009 The number of mobile subscribers globally is estimated to have reached four billion in 2008 (ITU, 2008), with mobile penetration reaching 61%. Around 58% of…
The World Bank is embarking on a new study investigating issues related to the use of mobile phones in education in developing countries. “The study is intended to help to raise awareness among key decision makers in the public,…
In emerging markets, agents are the customer-facing element for mobile banking providers, “who rely on them to open accounts, do customer care, and (crucially) stock adequate amounts of cash and e-float to enable clients to deposit and withdrawal. Yet, there…
Yesterday, Nokia launched Nokia Money, a new mobile financial service enables financial management and payments from a mobile phone – aimed specifically at emerging markets. From the Nokia press release: “Nokia Money has been designed to be as simple and…
CGAP has published a brief entitled “Poor People Using Mobile Financial Services: Observations on Customer Usage and Impact from M-PESA”. “Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little…
John Clippinger, who directs the Law Lab at Harvard University, predicts, in this video on Nokia’s IdeasProject, a huge shift over the next one to two years in the way people manage their identities. He asserts that “user-centric identity, “the…
The Wall Street Journal and India Knowledge@Wharton present a unique mix of reporting, analysis, interviews and video on life and business in rural India. The Rural India reader resource combines specially-commissioned material with recent articles. A selection of articles relevant…
Stowe Boyd, an internationally recognised authority on social applications and their impact on business, media, and society, launched a new interview series examining the future of money. The series is sponsored in part by Neo.org, a non-profit he is working…
Barclays 360 magazine, a quarterly thought leadership magazine for senior management within the Barclays Group, is devoted to simplicity in product and service design. Here are the feature articles (of which the last one, which is excellently written and directly…
The number of people using mobile devices to purchase goods and services is expected to more than double by the end of 2012 globally, research firm Gartner Inc. reported. The impact is to be felt most in developing world…
Leading up to the 2009 Mobile Money Summit CGAP, an independent policy and research centre dedicated to advancing financial access for the world’s poor, is running a podcast series with some of the key people involved in the CGAP/DFID Branchless…
Global Post reports on how millions in Ghana are entering the banking system through mobile phone system. “Nobody stands to benefit quite like Africa’s increasingly powerful telecom companies, the conglomerates who built this continent’s cellular towers and enable its calls.…
Nokia’s Ideas Project published a feature story on why technology may be making money superfluous. “We’re entering a time in which products are expected to give themselves over as platforms for innovation and reinvention. Even money, something we tend to…