Numbers don’t tell us everything we need to know [in health care], writes strategic consultant Dan Beckham. We must also consider human culture:
“That’s often the problem with big data, analytics and chasing metrics. They too often breed myopic overconfidence. The numbers, after all, never lie — except when they do. Numbers without context or interpretation can create a dangerous distance between key decision-makers and reality.
For example, analytics applied to patient population data could further distance health care leaders from the point where most of the real value will always be created in health care — between an individual patient and an individual caregiver. A population of patients could become a faceless herd, subject to economic experiments designed to steer them toward the lowest cost point and targeted utilization patterns.
Such efforts would presume, of course, that patient populations are steerable. Some would point to numbers indicating reduced utilization during the heyday of HMOs as evidence of steerability, but it is just as likely that recession and loss of employer health benefits were the real drivers. And despite efforts to declare slower increases in health care spending in the past five years a victory for legislators and regulators, the Centers for Medicare & Medicaid Services’ Office of the Actuary recently attributed the slow rise to a sluggish economic recovery and sequestration. What big data means often depends on who’s doing the analytics.” […]
“It’s been my experience that answers are most likely to be found at the intersection of the qualitative and the quantitative. If you’ve got a qualitative insight, it helps to get some quantitative validation. The reverse is also true. When you’ve reached a quantitative conclusion, it’s best to be sure it works in practice. Although it’s often hard to keep a dispassionate distance, you can learn a lot by just looking and listening. We need the qualitative perspectives of “big anthropology” to balance the quantitative insights of big data.“
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Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “Transforming the Healthcare Experience Together”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]
Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]
Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]
(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]