Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Irene Au, former head of Google’s User Interaction Team, is the latest designer to make her way to a venture capital firm. Here’s why VCs are so hot for designers and how consumers could ultimately benefit from the trend. “It’s…
Sceptics fail to grasp that this is a strategy that improves lives while treating citizens with dignity – unlike coercion, argues Cass Sunstein. It is true that nudges are not a sufficient approach to some of our most serious problems,…
Doctors have known for decades that, in order to prevent disease or its complications, they were going to have to get into people’s living rooms and convince them to change everyday behaviors that would very likely kill them. The world…
The surveillance program PRISM by the US secret service NSA has reminded us that all of our activities online may be monitored without giving us the chance to understand whether we really are targeted or what the purpose of this…
The people at frog design have been exploring sensing technologies and their impact on the human experience. Two interesting articles are the result: The Qualified Self: Going Beyond Quantification Just as stories yield data, data yield stories. And just as…
The idea of the SMARTiP project is to take the experience developed by a wide range of existing user-driven, open innovation initiatives in Europe, particularly those developed through Living Labs, and to apply this experience to the challenge of transforming…
Representing Future Situations of Service Prototyping in Service Design by Johan Blomkvist Linköping Studies in Arts and Science Doctoral Dissertation Human-Centred Systems Division Department of Computer and Information Systems Linköping University This thesis describes prototyping in service design through the…
The world of business is changing, as are the locations of the people who are driving that business. How companies reach new users and how they treat them once they do will be the defining business issue of the future.…
Three posts by Simon Roberts (?) explore the rise, fall and possible futures of ethnography in commercial settings. Ethnography, magpies and shiny things The first piece explores how ethnography fell victim of the enduring quest for fashion and the need…
Facebook recently made profiles more “contextual” on their iOS app, writes John Paul Titlow in Fast Company. That means that like Google searches or other personalized experiences, Facebook profiles will now appear differently based on who’s viewing. “We wanted to…
Criticizing Voice of the Customer (VOC) programs is like speaking out against motherhood and apple pie, writes marketing consultant Ron Shevlin. Yet, he says, there are (at least) two problems with the “voice of the customer†that many marketers don’t…
Only a few years ago, the corporate view of retirement planning at San Francisco-based Wells Fargo Bank tended to focus on dollars and cents — how much an individual needed to invest, by when and for how many years,†write…
Museums around the world today face the challenge of increasing and maintaining visitor numbers, especially with younger audiences. A fall in visitors is seen by most as a negative outcome, both financially and in terms of wider social and educational…
A Web for Everyone: Designing Accessible User Experiences by Sarah Horton & Whitney Quesenbery Rosenfeld Media, 2013 288 pages In their new book, A Web for Everyone: Designing Accessible User Experiences, Sarah Horton and Whitney Quesenbery make a case for…
Alexandra Fiorillo, Principal of GRID Impact, writes that if we want to achieve full financial inclusion, we cannot simply offer more financial products and services to more people and hope they need, want, like, and use them. Instead, she writes,…
IBM this week announced plans to commit more than $100 million to globally expand its consulting services capability to help clients with experience design and engagement. As part of the investment, the company will open 10 new IBM Interactive Experience…
Are you a trainer? Do you facilitate meetings? The International Training Centre of the International Labour Organization (ITC-ILO, a specialised, not-for-profit UN agency and an Experientia client) is currently experimenting with crowdfunding to finance a set of 60 cards featuring…
When you work in user experience or one of its many subsets, you tend to hear questions about what you do a lot. UX professionals often get this inquiry from parents, prospects, neighbors, friends, or casual acquaintances. Too often, Baruch…
Todd McKinnon, CEO of Okta, explains in Re/Code how also in a business context a people-centric focus is increasingly essential. “In order to unlock the opportunity for “people-centric†experiences and to realize the new kinds of business value those experiences…
A long post by Rick Robinson, Executive Architect at IBM specialising in emerging technologies and Smarter Cities, admonishes Smart Cities planners and designers not to overlook the social needs of cities and communities. After all, he says, the full purpose…