Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Human-centred design has become such a dominant theme in design that it is now accepted by interface and application designers automatically, without thought, let alone criticism. That’s a dangerous state — when things are treated as accepted wisdom. The purpose…
thoughtless acts? is a book by Jane Fulton Suri and IDEO that invites you to notice the subtle and amusing ways that people react to the world around them. These “thoughtless acts” reveal how people how people behave in a…
Somehow I attributed the first experience design podcast to the Experience Journal (see post). In fact, the honour goes to Small Business Branding. But they both interviewed the same person, Kyle Coolbroth. “On today’s show, my guest is Kyle Coolbroth,…
Brian Regienczuk, a senior project manager & consultant at Philips (see previous post) also pointed me to the ambient experience info on Philips Medical. “Imagine if you could break down the barriers that can make a visit to the hospital…
IDEO’s David Kelley is building a “D-school” that aims to put students in direct contact with the people they’re designing for. An interview on the D-school as a B-school with Bruce Nussbaum. Read full story (via Metacool)
Brian Regienczuk, a senior project manager & consultant at Philips, commented on some of my previous Philips posts and pointed me to the very informative sites on the “Future of Shopping” (see link below) and “Ambient Intelligence“. The “Future of…
Three French companies, with an assist from the Finns and the Swedes, have combined their ingenuity to come up with a digital pen-and-paper system called PaperPC that, broadly speaking, digitises anything you can write with a pen. What makes it…
“Experience Architecture†unites narrative content and media technology to offer a dynamic new approach to the built environment. This design orientation focuses on the guest experience, and highlights the potential for architects to integrate media, information, and other forms of…
David Kelley, founder of industrial-design firm IDEO, is making headway in his dream of transforming design departments from that quirky corner where everyone wears clunky shoes to a central part of the product development team. Read full story Listen to…
This podcast focuses on customer experience design and the impact it has on business. A first for experience design? [Update: it turns out that Kyle Coolbroth has been featured before in a podcast. So this is not the first experience…
It’s become popular to disparage focus groups. What people often hear is that research is bad, or people who rely on it are lacking in leadership ability. Most of the people making these disparaging comments about marketing research are also…
With Office Communicator 2005, an IM client for business users, Microsoft is leading the charge to make ‘presence’ ever-present, and not just in instant-messaging. But is presence really progress? Read full story
Sun leads way in telework — working not just from home but anywhere. Sun is on the leading edge when it comes to “telework” — a coinage that nowadays replaces the term “telecommuting” because it encompasses not just working from…
At a time when audiences for all performing arts are declining, Cirque du Soleil has taken a particularly moribund segment of the market — the circus — and created an entertainment juggernaut, with a burgeoning record label, a retail operation,…
Information overload infects the enterprise as much as the individual, but companies are more likely to pay for a cure. Read full story
As most of us know by now, customer personas and scenarios are vehicles for helping an organisation continuously keep their customers in their line of sight. This report discusses how the Arc Worldwide’s Experience Planning group (a division of the…
Rambling in the countryside has never been so popular, but a conference this weekend, hosted by the Living Streets charity, will examine how taking a daily stroll down the High Street can breathe new life into towns. Read full story
Journalist Carl Honoré told attendees of the TEDGlobal conference in Oxford they should unplug and slow down in a world that was stuck in fast- forward. And author Barry Schwartz told the conference that it was better when we had…
[…] The latest [technological] tools are both digital, rooted in the world of electrons and bits, and fundamentally social, built to enable new kinds of interactions among people. Blogging, text messaging, photo sharing, and Web surfing from a smart phone…
A few years ago, a wireless “digital pen” developed by the Swedish start-up Anoto Group was poised for a splash. Leveraging scanning technology and assisted by “smart” paper, the trumped-up ball-point pen technology was designed to capture handwriting and convert…