Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Experientia’s blog “Putting People First” has been going for three years now and contains several thousand posts. Lots of things have changed in those three years. The term “experience design” has become mainstream and is sometimes even over-used; industry has…
In a previous post I wrote how it would be a good idea for the publishers of Interactions Magazine to make the magazine content available online. It just happened. Here is the announcement by Scott Delman, ACM Group Publisher: ACM…
Darren Sharp of the Smart Internet (Australia) contacted me about the new research ‘User-led Innovation: A New Framework for Co-creating Business and Social Value,’ that he co-authored with Mandy Salomon. Abstract The sources of innovation are shifting rapidly from the…
With the publication of the book “La condition inhumaine: essai sur l’effroi technologique” [The inhuman condition: essay on the fear of technology] by Ollivier Dyens, the French newspaper Le Monde published an interview with the author. Here is a quick…
Putting People First regularly features the work of UC Irvine professor Paul Dourish, whose interest lies in the crossover areas between computer science, anthropology, ubiquitous computing, mobility, design and HCI. Here are some of the recent publications by this very…
ICT Results reports on an EU-funded research project on “palpable computing” (Palcom), led by the University of Arhus in Denmark. The ideas behind it seem similar to concepts developed by both Genevieve Bell (see here and here) and Adam Greenfield.…
E-Consultancy interviews Sergio Falletti, director of mobile app specialists at Future Platforms, about the challenges and opportunities of mobile website design. Read interview
Nokia announced today that it unveiled two handsets that offer a range of useful features and colours aimed at consumers in emerging markets. Interestingly they have each been designed based on extensive user research. Nokia 2600 classic for personalisation The…
The American Statesman reports on how PC makers are not only investing in design but also adding the “user experience” to the style (and to what extent they are influenced in this by Apple Inc.). “Though the colors and exterior…
Trendwatching.com’s latest report is devoted to the “expectation economy”: “The expectation economy is an economy inhabited by experienced, well-informed consumers from Canada to South Korea who have a long list of high expectations that they apply to each and every…
Demos, the UK think tank “for everyday democracy”, has published a new report on “self-directed public services”, entitled “Making It Personal“. Abstract his report advocates a simple yet transformational approach to public services – self-directed services – which allocate people…
This morning I received a print copy of Interactions Magazine with the mail. Wow. It looks, feels, and reads exactly like a magazine for our profession should be. Why did no one think of this before? It contains a lot…
Scott Weisbrod, director of insight & planning at Critical Mass, published a write-up on the four experience design trends he sees in online financial services: 1. Banks get serious about customer experience 2. Mobile banking still isn’t ready for prime…
IBM just released a white paper entitled “How immersive technology can revitalize the shopping experience”. “Truly immersive experiences—which connect with shoppers on an emotional level through personalized dialogues and give them greater control over the shopping experience—are the new frontier…
Steve Portigal is going after the hypocritical use of personas (“the Big Lie”) in the article he wrote for Interactions Magazine: “Personas are misused to maintain a “safe” distance from the people we design for, manifesting contempt over understanding, and…
Joe Nocera of The New York Times applauds Amazon’s Jeff Bezos tireless attention to the customer experience. Maybe, just maybe, taking care of customers is something worth doing when you are trying to create a lasting company. Maybe, in fact,…
In a blog post, Danah Boyd (a Berkeley Ph.D student and a Harvard Fellow) relates the story of a mother who describes how her daughter’s approach to shopping was completely different than her own: “Using Google and a variety of…
Steven Bell of the blog Designing Better Libraries has authored an article for the January-February 2008 issue of American Libraries on how a design thinking approach can help librarians. “As a profession that mediates information from source to user—not unlike…
New Tech, New Ties – How Mobile Communication Is Reshaping Social Cohesion Rich Ling The MIT Press – 256 pages – 2008 Abstract The message of this book is simple: the mobile phone strengthens social bonds among family and friends.…
The Museum 2.0 blog explores the ways that the philosophies of Web 2.0 can be applied in museums to make them more engaging, community-based, vital elements of society. Just like Web 2.0 which is “a definition of web-based applications with…