Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Darren Sharp of the Smart Internet (Australia) contacted me about the new research ‘User-led Innovation: A New Framework for Co-creating Business and Social Value,’ that he co-authored with Mandy Salomon. Abstract The sources of innovation are shifting rapidly from the…
With the publication of the book “La condition inhumaine: essai sur l’effroi technologique” [The inhuman condition: essay on the fear of technology] by Ollivier Dyens, the French newspaper Le Monde published an interview with the author. Here is a quick…
Alice Rawsthorn, the design critic of the International Herald Tribune, chaired a debate last week at the World Economic Forum in Davos, Switzerland, about the future of design. Other participants were Paola Antonelli, senior curator of architecture and design at…
Putting People First regularly features the work of UC Irvine professor Paul Dourish, whose interest lies in the crossover areas between computer science, anthropology, ubiquitous computing, mobility, design and HCI. Here are some of the recent publications by this very…
ICT Results reports on an EU-funded research project on “palpable computing” (Palcom), led by the University of Arhus in Denmark. The ideas behind it seem similar to concepts developed by both Genevieve Bell (see here and here) and Adam Greenfield.…
E-Consultancy interviews Sergio Falletti, director of mobile app specialists at Future Platforms, about the challenges and opportunities of mobile website design. Read interview
Nokia announced today that it unveiled two handsets that offer a range of useful features and colours aimed at consumers in emerging markets. Interestingly they have each been designed based on extensive user research. Nokia 2600 classic for personalisation The…
The American Statesman reports on how PC makers are not only investing in design but also adding the “user experience” to the style (and to what extent they are influenced in this by Apple Inc.). “Though the colors and exterior…
Trendwatching.com’s latest report is devoted to the “expectation economy”: “The expectation economy is an economy inhabited by experienced, well-informed consumers from Canada to South Korea who have a long list of high expectations that they apply to each and every…
Demos, the UK think tank “for everyday democracy”, has published a new report on “self-directed public services”, entitled “Making It Personal“. Abstract his report advocates a simple yet transformational approach to public services – self-directed services – which allocate people…
This morning I received a print copy of Interactions Magazine with the mail. Wow. It looks, feels, and reads exactly like a magazine for our profession should be. Why did no one think of this before? It contains a lot…
Scott Weisbrod, director of insight & planning at Critical Mass, published a write-up on the four experience design trends he sees in online financial services: 1. Banks get serious about customer experience 2. Mobile banking still isn’t ready for prime…
Business Week reports on how the 21st century design environment trades individual stars for teamwork uniting designers, engineers, anthropologists, and others. “Just as forward-thinking engineering firms have worked to team up with design partners to offer a holistic output to…
Carl Alviani published an inquisitive article on the profession of the interaction designer on Creative Seeds, the blog of Coroflot, which is Core77‘s career and community site. “Anyone who’s been following the creative job market at any point in the…
About a month ago I announced the conference Changing the Change about the role and results of design research in the transition towards sustainability (see PPF and Core77). The conference will be held in Torino, Italy, 10 to 12 July…
IBM just released a white paper entitled “How immersive technology can revitalize the shopping experience”. “Truly immersive experiences—which connect with shoppers on an emotional level through personalized dialogues and give them greater control over the shopping experience—are the new frontier…
Steve Portigal is going after the hypocritical use of personas (“the Big Lie”) in the article he wrote for Interactions Magazine: “Personas are misused to maintain a “safe” distance from the people we design for, manifesting contempt over understanding, and…
Joe Nocera of The New York Times applauds Amazon’s Jeff Bezos tireless attention to the customer experience. Maybe, just maybe, taking care of customers is something worth doing when you are trying to create a lasting company. Maybe, in fact,…
“Integrative Thinking” is the theme of the current Rotman School of Management magazine. Three articles caught my attention: The second road of thought: how design offers strategy a new tool kit (page 46) In this essay Tony Golsby-Smith goes back…
In a blog post, Danah Boyd (a Berkeley Ph.D student and a Harvard Fellow) relates the story of a mother who describes how her daughter’s approach to shopping was completely different than her own: “Using Google and a variety of…