Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Firms everywhere want to revolutionize themselves by turning design-oriented. Unfortunately, it’s not as simple as hiring a chief design officer and declaring design as your top corporate priority. To generate meaningful benefits from design, corporations will have to change in…
Sick of hearing about design and China? So were Bruce Tharp and Stephanie Munson. They got on a plane and went there. Read full story Related: the top 10 myths and truths about design in China
ACM SIGCHI, ACM SIGGRAPH and AIGA are co-organising the 2005 edition of the Designing for User eXperience conference (DUX2005), focused on how the needs and goals of both users and businesses can be met through design. The conference will take…
Starbucks, Swiffer, iPod. Who came up with these ideas? What company executives recognised their value? What team put the manufacturing wheels in motion, and who developed the patent, marketing and branding processes? Welcome to Craig Vogel‘s world. Since the internationally…
Take a look at these diagrammes and infographs providing insight into the innovation process: its failures, its successes and its opportunities. Interestingly, Business Week identifies customer understanding, customer experience design, strategic design and foresight as the most promising routes for…
Music fans may bemoan the crumbling boundary between commercials and song-making, but there’s more to come in an industry turned on its head by portable digital music players like the fast-selling iPod. U.S. advertisers and their agencies are becoming talent…
New Experience is a London-based user experience consultancy with associates in USA, Asia and Continental Europe. The company uses ethnographic research, usability testing and information design to help its clients develop innovative product and service experiences that are grounded in…
Innovation is rapidly becoming democratised. Users, aided by improvements in computer and communications technology, increasingly can develop their own new products and services. These innovating users — both individuals and firms — often freely share their innovations with others, creating…
Videos have taken on an exciting if uncertain life of their own, far away from the mother ship that launched them. They thrive at online music sites, they’re sold in record stores, they connect strangers across the Internet. And just…
San Francisco’s Department of Elections has become very interested in usability issues of voting quipment. Recently, the department had usability expert Scott Luebking come in to provide the staff some basic training on usability and voting equipment. The training included…
Aaron Marcos, president and principal designer/analyst of Aaron Marcus and Associates, contacted me to point me to some of his own resources on experience design. The website of his company provides a rich overview of case studies and articles, of…
Consumers crave “personal meaning” in products and services. To innovate, new methods are being developed to help designers understand the emotions that drive consumer decisions. Read full story
It’s the biggest part of the economy these days, but many companies’ innovation remain focused on products. Service innovation as a discipline is still in its infancy. Here’s why that needs to change. Read full story
Ambient Devices didn’t realise how many different applications people would find for its data-display invention. It’s a lesson in side effects. Read full story
Get creative! The Knowledge Economy as we know it is being eclipsed by something new — call it the Creativity Economy. Even as policymakers and pundits wring their hands over the outsourcing of engineering, software writing, accounting, and myriad other…
Business Week is joining the growing conversation about getting creative by launching a new online Innovation & Design portal — www.businessweek.com/innovate — to present the best research and thinking on the subject. It also features a special section on…
Over many years, the leaders of SAS Institute have distilled a set of principles for getting peak performance from creative people. Among them: Value the work over the tools, reward excellence with challenges, and minimize hassles. A company’s most important…
Does design have a role in implementing social policy and addressing political challenges? In an informal debate on “Design and Social Policy”, the July meeting of AIGA Experience Design in London weighed up just how far designers should be engaged…
Mobiles are becoming “media channels” as music, games, gambling and adult content clamour to make the industry worth $42.8bn by 2010. Read full story
The Ambient Experience suite uses Philips’ lighting and consumer electronics to create a welcoming and patient-friendly environment for children undergoing medical scans. Featuring a Philips Brilliance CT (computed tomography) scanner in a room with curved walls, it lets young patients…