Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Trust is a Choice – Prolegomena of Anthropology of Trust(s) by Stephanie A. Krawinkler 189 pages, 2013 Carl-Auer Verlag (Publisher) [Amazon link] [Extract] Trust is a universal but culture-bound phenomenon and a critical success factor in corporate life. The author…
The physical environment in which a service plays out has a significant influence on the experience of a service. So it’s not uncommon for service design projects to take the physical environment into account. In a recent project focused on…
“In reality, we’re all kind of on ‘Big Brother’ — on a reality show,” says Syracuse University’s Anthony Rotolo, a professor who runs the Starship NEXIS lab, focusing on social networking and new technologies. “Whenever I give a talk, whenever…
This week the Financial Times has run two reports on the Millennial Generation. Part Two (pdf) came out today, whereas Part One is from June 3. Part Two’s leading article is definitely worth exploring, particularly in how it connects technology…
“Throughout my career, and especially as a designer at IDEO,” writes Nathan Waterhouse, “I’ve been a passionate believer of the value of placing people first, of designing from an end–user perspective. […] Perhaps it was the abundance of rhetoric about…
“Google and friends should not be trying to make these things acceptable in polite society,” writes Roger Kay in Forbes. “If they persist, they can expect a wave of hostility the likes of which they have perhaps only begun to…
The Jörgits and the End of Winter, an indie fantasy novel for kids nine and up, uses interactivity as a supplement to the story, not a stand-in for it, and shows how interactivity can work in a slightly more substantial…
The deep reading of books and the information-driven reading we do on the web are very different, both in the experience they produce and in the capacities they develop, writes Annie Murphy Paul on MindShift. Recent research has demonstrated that…
Rewire: Digital Cosmopolitans in the Age of Connection by Ethan Zuckerman W. W. Norton & Company, June 2013 288 pages [Amazon link] Abstract We live in an age of connection, one that is accelerated by the Internet. This increasingly ubiquitous,…
In large technologically-driven organizations with a broad and complex product range, establishing a user-centric approach to product design can be very challenging. The shift towards designing products and services for compelling experiences for users requires (among other things) changes in…
Next year Interaction14, the top interaction design conference will be in Amsterdam, the second time it is in Europe (after Dublin in 2012). Now the website is live. And it is responsive (works great on a smartphone). Participate and be…
From the Journal of Information Architecture: Sense-making in Cross-channel Design Jon Fisher (Nomensa), Simon Norris (Nomensa), and Elizabeth Buie (Luminanze Consulting) Successful cross-channel user experiences rely upon a strong informational layer that creates understanding amongst users of a service. This…
For future smart cities to thrive, it must be centred around people, not just infrastructure. This was the overwhelming message from a group of influential thinkers speaking at this year’s FutureEverything Summit. sustain’ went along to find out what smart-city…
James Fallows of The Atlantic interviewed tech-industry veteran Linda Stone, coiner of the term “continuous partial attention,” on how to maintain sanity and focus in an insane, unfocused, always-on, hyperconnected world. “We all have a capacity for relaxed presence, empathy,…
Hillete Warner of The Enabling City, an initiative started and guided by the very inspiring Chiara Camponeschi, interviewed interaction designer and an event coordinator Manuel Portela about about collective brainstorming, community-building and the power of 10.000 ideas. One of your…
Visceral design is the key to creating experiences people can’t get enough of. Game designers and mobile app developers have done a great job of leveraging visceral design, web designers can and should leverage it too. So what exactly is…
The BBC’s R&D department has been working on how to exploit the interactive functionality now available through connected televisions through a number of projects under themes such as companion screens, authentication, Internet of Things, recommendation services, accessibility and so on.…
Academia.edu, the platform for academics to share research papers, contains quite a few documents from fields such as design research, experience design and interaction design. Below a selection of the last few months, sorted by upload date (most recently uploaded…
“We have the technology to do anything. To make things happen you need to turn to design and redesign the context, the decision making and the question.†– Dan Hill, CEO of Fabrica, figured out that smart citizens are necessary…
At the heart of the Smarter Cities movement is the belief that the use of engineering and IT technologies, including social media and information marketplaces, can create more efficient and resilient city systems. In an excellent blog post, Rick Robinson,…