Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The UK Government Service Design Manual provides a (draft) digital by default service standard, as well as guidance and tools for building world-class digital services. The Government Digital Strategy set an ambitious target for teams building services: services so good…
Design and Public Services is the second publication in the UK Design Commission‘s ‘Restarting Britain’ series. The first set out the strategic importance of design education as a driver of economic renewal and growth. This 64-page report turns to the…
‘The best design is invisible’ is the interaction design phrase of the moment. Design and technology will ‘disappear’, become ‘invisible’, and the ‘best interface is no interface’… A cluster of thinking which Timo Arnall calls ‘invisible design’. Arnall agrees with…
For French readers: Instruments de design management – Théories et cas pratiques Cabirio Cautela, Francesco Zurlo, Kamel Ben Youssef, Stéphane Magne Préface : Gilles Rougon Editeur : De Boeck 2012 Comment se développe un processus d’innovation guidé par le design…
Service Design – From Insight to Implementation by Andy Polaine, Lavrans Løvlie & Ben Reason Rosenfeld Media – March 2013 (book will be published tomorrow) We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They…
Putting People First rarely plugs conferences (before they happen) but this one seems intriguing: RE:DESIGN/UX Design will take place in Silicon Valley on April 29–30, 2013. The events are capped at 125 attendees and the focus is on small-scale, spirited,…
Where static computer screens and smartphones suck in our gaze and extract us from the world around us, many of the most interesting new tech gadgets and ideas move us back out into the open. Instead of all-purpose, full-focus devices,…
After technology received so much attention as a key differentiator for Barack Obama’s reelection campaign, Cooper Managing Director Doug LeMoine asked Scout Addis, the Director of User Experience at Practice Fusion, to discuss his experience working on the campaign and…
Who needs a kettle with four heat settings? A washing machine with a ‘freshen up’ function? A toaster with six browning modes? What happened to the good old days of the on/off switch, asks Tom Meltzer in The Guardian. “Function…
Drew Bamford, Director of User Experience at HTC, explains Sense 5.0 and why the company’s Android UX needed redefining. “HTC radically overhauled the look and feel of Sense UI aboard the HTC One. It removed the standard homescreen of app…
Since the invention of personal computing three decades ago, how we interact with computers has remained about the same: monitor, keyboard, mouse. Monitors have gotten a bit bigger, keyboards are smaller, and mice are wireless, but today’s PCs at Best…
“There are better ways to handle spatial ideas,” writes commercial artist Christian Brown, “ways which are more in line with the way our bodies are built. Human hands and fingers are good at feeling texture and detail, and good at…
Someone told Intel’s futurist Brian David Johnson that technology could do away with all lying in the future. He was horrified by the idea and wrote this: The Future of Lying – Can society survive if computers can tell fact…
A bit of an older talk, but still quite interesting: Isobel Demangeat, UX researcher at Qualcomm Corporate R&D Cambridge (UK), spoke at MEX in December 2011 on the nuances of short-range mobile interactions through augmented reality. Her in-depth talk shares…
The mobile technology of tomorrow may be real-time, always on and algorithm driven in its characteristics, writes designer Jessi Baker, but there is a real opportunity to design, create and promote open, empathetic systems allowing the Internet and connectedness to…
There is an empathy gap in technology development, argues April Demosky on the FT’s Tech Blog. “In the analytic, data-driven world of Silicon Valley, emotions often do not get factored into the latest product design. This comes down to the…
When anthropologist Natalie Hanson was asked last year to contribute to a new book called The Handbook of Business Anthropology, edited by Rita Denny and Patty Sunderland (who also wrote Doing Anthropology in Consumer Research, 2007) wrote a chapter about…
Interaction, the annual interaction design conference organized by IxDA (the global Interaction Design Association), will head to Amsterdam in in February 2014. Conference chair Alok Nandi asked Experientia partner Mark Vanderbeeken to be the Interaction14 Lead of Marketing and Communications…
The Intel Collaborative Research Institute for Sustainable Connected Cities – a cooperation between University College London (UCL), Imperial College London and Intel – was launched in May 2012, which a focus on how to enable future cities to be more…
How seriously should we (as researchers, practitioners, users, and members of society) seek to understand and factor in the intentions of the designers who made them and the felt experiences of those who use them? Such intentions and felt experiences…