Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Over many years, the leaders of SAS Institute have distilled a set of principles for getting peak performance from creative people. Among them: Value the work over the tools, reward excellence with challenges, and minimize hassles. A company’s most important…
CEO Gerard Kleisterlee tells how an emphasis on smart design pushes innovation, makes happy customers — and boosts the bottom line. Read full interview (via Brian Regienczuk)
Harvard Business School Publishing has some articles available as (paying) downloads describing how experience design and the user-centred approach can lead to innovation. Let the Users Take the Lead – May 15, 2005 Interview with Eric von Hippel, the head…
IDEO’s David Kelley is building a “D-school” that aims to put students in direct contact with the people they’re designing for. An interview on the D-school as a B-school with Bruce Nussbaum. Read full story (via Metacool)
Five years ago, at Swedish giant financial services giant Skandia, Lief Edvinsson became the world’s first director of intellectual capital. He quickly set out to revolutionise the corporate accounting with a new framework for measuring intangibles: the company’s valuable “soft…
David Kelley, founder of industrial-design firm IDEO, is making headway in his dream of transforming design departments from that quirky corner where everyone wears clunky shoes to a central part of the product development team. Read full story Listen to…
WWF and SustainAbility, an independent think-tank, have recently released a new report revealing the strength of links between corporate responsibility practices and government lobbying and public policy activities of major global corporations. The report, Influencing Power, ranks the world’s top…
This podcast focuses on customer experience design and the impact it has on business. A first for experience design? [Update: it turns out that Kyle Coolbroth has been featured before in a podcast. So this is not the first experience…
With Office Communicator 2005, an IM client for business users, Microsoft is leading the charge to make ‘presence’ ever-present, and not just in instant-messaging. But is presence really progress? Read full story
As most of us know by now, customer personas and scenarios are vehicles for helping an organisation continuously keep their customers in their line of sight. This report discusses how the Arc Worldwide’s Experience Planning group (a division of the…
China’s biggest IT brand wants to go global. So it bought the PC division – and the world-class management – of an American icon. Who says being “oceans apart” is a bad thing? Read full story
Boao has been, for the past four years, the site of the Forum for Asia, China’s attempt to create a Davos-style World Economic Forum for Asia. Its air-conditioned, artificial reality is designed to show that China has made it: that…
The thirteenth issue of Illywords, Illy’s cultural magazine, is devoted to ethics and responsibility. You can request a free copy of this issue, which is entitled “conscious project”, by sending Illy an email.
Howard Rheingold, author of “Smart Mobs: The Next Social Revolution”, sees a common thread in such disparate innovations as the Internet, mobile devices, and the feedback system on eBay, where buyers and sellers rate each other on each transaction. He…
The New Heroes tells the dramatic stories of 14 daring people from all corners of the globe who, against all odds, are successfully alleviating poverty and illness, combating unemployment and violence, and bringing education, light, opportunity and freedom to poor…
Like the fashionable width of neckties, business ideas cycle up and down in marketplace importance. The important thing to remember is that although the marketplace buzzwords change, the process of strategic planning, branding and innovation are all still relevant and…
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The June 2005 issue of Fast Company is entirely devoted to the design. Click on the title of this post to get a full overview or read one of the selected features below. – Strategy by design (IDEO) – The…
Venture firms in Europe triple fundraising for investment while U.S. fundraising drops 44 percent. Read full story
Many of the largest European economies are casting about for a blueprint to remain competitive in the 21st century, as the forces of globalisation and technology shift the fault lines of economic power across the globe. Read full story