Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Five years ago, at Swedish giant financial services giant Skandia, Lief Edvinsson became the world’s first director of intellectual capital. He quickly set out to revolutionise the corporate accounting with a new framework for measuring intangibles: the company’s valuable “soft…
David Kelley, founder of industrial-design firm IDEO, is making headway in his dream of transforming design departments from that quirky corner where everyone wears clunky shoes to a central part of the product development team. Read full story Listen to…
WWF and SustainAbility, an independent think-tank, have recently released a new report revealing the strength of links between corporate responsibility practices and government lobbying and public policy activities of major global corporations. The report, Influencing Power, ranks the world’s top…
This podcast focuses on customer experience design and the impact it has on business. A first for experience design? [Update: it turns out that Kyle Coolbroth has been featured before in a podcast. So this is not the first experience…
With Office Communicator 2005, an IM client for business users, Microsoft is leading the charge to make ‘presence’ ever-present, and not just in instant-messaging. But is presence really progress? Read full story
Context-based Research Group was established in 1999, the goal was simple – to help marketers and product designers do better work through the power of ethnography. Margaret’s Walking Stick is Context’s perpetual anthropology / ethnography education project. Each month contains…
As China races toward a more market-driven economy, it is building new theatres, concert halls and museums nearly as fast as it is erecting Western-style shopping malls, hotels and business complexes. But the government is also decentralising control of the…
As most of us know by now, customer personas and scenarios are vehicles for helping an organisation continuously keep their customers in their line of sight. This report discusses how the Arc Worldwide’s Experience Planning group (a division of the…
Digital technology is providing people with the tools to produce and share content like never before, and it is set to throw the relationship between them and institutions into turmoil, say experts. “I am predicting 50 years of chaos,” said…
China’s biggest IT brand wants to go global. So it bought the PC division – and the world-class management – of an American icon. Who says being “oceans apart” is a bad thing? Read full story
Boao has been, for the past four years, the site of the Forum for Asia, China’s attempt to create a Davos-style World Economic Forum for Asia. Its air-conditioned, artificial reality is designed to show that China has made it: that…
The thirteenth issue of Illywords, Illy’s cultural magazine, is devoted to ethics and responsibility. You can request a free copy of this issue, which is entitled “conscious project”, by sending Illy an email.
Global warming could mean hard times ahead for the Mediterranean, including its all important tourism industry, according to a report commissioned by WWF. Read full story
Howard Rheingold, author of “Smart Mobs: The Next Social Revolution”, sees a common thread in such disparate innovations as the Internet, mobile devices, and the feedback system on eBay, where buyers and sellers rate each other on each transaction. He…
The British Library recently published “Redefining the Library: The British Library’s strategy 2005 – 2008” and lists as its top 3 strategic priorities: enrich the user’s experience, build the digital research environment, and transform search and navigation.Read more
The New Heroes tells the dramatic stories of 14 daring people from all corners of the globe who, against all odds, are successfully alleviating poverty and illness, combating unemployment and violence, and bringing education, light, opportunity and freedom to poor…
Like the fashionable width of neckties, business ideas cycle up and down in marketplace importance. The important thing to remember is that although the marketplace buzzwords change, the process of strategic planning, branding and innovation are all still relevant and…
Some of the world’s biggest advertisers, including Microsoft and Anheuser-Busch, are increasingly turning to electronic word-of-mouth advertising campaigns as they seek inexpensive, provocative and entertaining ways to reach new customers. Read full story
In his weekly BBC opinion column, Brian Walden considers spin and how it has resulted in politicians losing control of the democratic agenda.Read full story
A series of articles on the current European debate: Meet me in Eumerica for the best of two worlds [International Herald Tribune, 22 June 2005] Grass roots change for Europe (by EU Commissioner Margot Wallström) [International Herald Tribune, 21 June…