Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Design For Care – Innovating Healthcare Experience Peter Jones Rosenfeld Media, 2013 376 pages The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design.…
“We have the technology to do anything. To make things happen you need to turn to design and redesign the context, the decision making and the question.†– Dan Hill, CEO of Fabrica, figured out that smart citizens are necessary…
Justin Reich of MindShift has launched a four-part series to explore four dimensions of using tablets, such as the iPad, in educational settings, examining how teachers can take students on a journey from (1) consumption of media, to (2) curation,…
It seems like the UX community has been struggling a bit to reach a common definition of UX strategy. Is it a framework or an approach? Is it a methodology or a philosophy? According to Mona Patel, there are three…
Ericsson’s ConsumerLab studies people’s behaviors and values, including the way they act and think about ICT products and services. Here are some of their recent publications: How young professionals see the perfect company April 2013 A new study from Ericsson…
To solve the issue with content marketing, we need to start looking at content as part of a broader ecosystem, argues Ben Barone-Nugent, a senior digital writer & content strategist at TBWA, in a Digital Marketing special in The Guardian.…
SAP customers are increasingly telling the company that user experience (UX) is the differentiator, not features and functions, starts the introduction to SAP’s new UX strategy. “With [its] large product portfolio, any SAP UX strategy cannot be a “boil the…
Governments and public officials are rushing to embrace the concept of Open Data, throwing open the vast panoply of publicly collected information for the digitally savvy to mine and exploit, writes Ben Rooney in the Wall Street Journal. However, the…
GE, perhaps more than any other major company, is dedicated to the use of data visualization as a key part of its marketing and communications efforts. Stemming from last month’s Insight Center on visualizing data, Gretchen Gavett of the Harvard…
Amanda L. Goodman is the User Experience Librarian at Darien Library in Connecticut. In this article for UX Magazine, she writes about her experience as a librarian in the USA: “Across the country, libraries are providing services and crafting experiences…
The UK Design Council and three other members of the SEE Platform (Sharing Experience Europe) – the Danish Design Centre, Design Wales and Aalto University, Finland – on Tuesday published a new report, Design for Public Good, encouraging the European…
Mark Busse calls on the design industry to set a higher standard (and as a company which has always paid its interns, we endorse this call): ” Employers, especially visible leaders in our community, are obligated to demonstrate best practices…
Interactions Magazine is no longer the influential voice in the interaction design community that it used to be a few years ago. Lots of the reason why has to do with the fact that the bulk of the articles are…
This study collected and benchmarked information from 31 European countries (EU27, HR, ICE, NO and TR) on the access, use, competence and attitudes of students and teachers regarding ICT in schools. ICT provision and use in European schools is improving…
Tilman Ehrbeck, CEO of CGAP (the Consultative Group to Assist the Poor, affiliated with the Worldbank), writes about how his organization has used human-centered design recently to generate demand-side insights and design innovative products that work better for low-income households.…
Hidden in Plain Sight: How to Create Extraordinary Products for Tomorrow’s Customers by Jan Chipchase Harper Collins Publishers April 2013 256 pages (Amazon link) A global-innovation expert offers a new perspective on how consumers think and how to develop products…
On March 25, the Healthcare Experience Design (HxD) conference took place in Boston. Speakers discussed how human centered design and design thinking can improve the quality of health service delivery and digital interactions, helping all of us achieve better health.…
People Powered Health: Health For People, By People and With People by Matthew Horne, Halima Khan and Paul Corrigan April 2013 – 58 pages NESTA, UK This report, and the People Powered Health programme it’s part of, makes the case…
Does design thinking address quick fixes at the expense of root causes, asks John Thackara, referring to “Why the d.school has its limits,” a provocative article in The Stanford Daily by Danny Buerkli, a Swiss Fulbright student at Stanford University:…
Why doesn’t a woman who continues to have unwanted pregnancies avail herself of the free contraception at a nearby clinic? What keeps people from using free chlorine tablets to purify their drinking water? Behavioral economics has shown us that we…