Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Liana Dragoman writes on UX magazine about the role of experience design in employee empowerment. “It has become increasingly important for customer-focused organizations to turn their lens on employee engagement or how employees connect with, think about, and process their…
Scott Smith of futures research lab Changeist writes in Quartz about the long history of alternative currencies, and criticizes Bitcoin because “they set too high a bar for the average person”: “There have been various alternative currencies kicking around developed…
In an insightful blog post, Reboot principal Panthea Lee asks if open government initiatives make citizens more informed and engaged, and make governments more accountable to their people? What impact have open government initiatives had so far? Reboot is a…
Open government initiatives offer new, often technologically enabled avenues for civic participation. But which populations have the access and motivation to use these channels? Frequently, programs and platforms privilege certain groups over others. An ethnographic study of participatory budgeting in…
How do we help or support people that live in situations that do not fit into a system’s categories, e.g. by transforming perceptions of what a system can be? This question is constantly reoccurring in the development of our public…
It’s time to start thinking strategically about designing user experiences for interconnected ecosystems like health care, argues frog’s Fabio Sergio. “Within [massive inter-connected service ecosystems such as education, finance, or health care] the aim to shape an “experience” out of…
The UK Government Service Design Manual provides a (draft) digital by default service standard, as well as guidance and tools for building world-class digital services. The Government Digital Strategy set an ambitious target for teams building services: services so good…
Design and Public Services is the second publication in the UK Design Commission‘s ‘Restarting Britain’ series. The first set out the strategic importance of design education as a driver of economic renewal and growth. This 64-page report turns to the…
(As if it hasn’t already). In developing countries, where smartphones and dependable cellular networks are still scarce, it’s been difficult to gauge the real impact of the mobile education movement. But with the combination of different factors — the advent…
Who needs a kettle with four heat settings? A washing machine with a ‘freshen up’ function? A toaster with six browning modes? What happened to the good old days of the on/off switch, asks Tom Meltzer in The Guardian. “Function…
A survey by the Pew Internet & American Life Project of teachers who instruct American middle and secondary school students finds that digital technologies have become central to their teaching and professionalization. At the same time, the internet, mobile phones,…
Francesca Salvadori (Italian blog) is an Italian high school teacher who runs a 1:1 iPad pilot program in her school, and collaborates with Experientia on the topic of digital publishing. A few weeks ago she visited five schools in California…
Michael B Griffiths is Director of Ethnography at Ogilvy & Mather, Greater China, Associate Research Fellow, White Rose East Asia Centre, and External Research Associate, Centre for International Business, University of Leeds, UK. He is also the author of the…
2012 One-to-one Tablets in Secondary Schools: An Evaluation Study (see also here and here) Dr Barbie Clarke and Siv Svanaes, Family Kids and Youth, UK, 2012 Research was carried out between September 2011 and July 2012 and included a literature…
Naace, the UK’s educational ICT association, published a report last year (July 2012), entitled “The iPad as a Tool for Education – A study on the introduction of iPads at Longfield Academy, Kent“. “After a successful implementation at Longfield Academy…
For more than two decades Ezio Manzini has been working in the field of design for sustainability. Recently, he focused his interests on social innovation –he started, and currently coordinates, DESIS, an international network on design for social innovation and…
Since its inception in 2008, the Mayo Clinic Center for Innovation has become the poster child for internal innovation practices. The Center for Innovation focuses on engaging all of the stakeholders in the healthcare system, from doctors to patients to…
“The material world is a world of social potential. Social scientists should be better equipped to engage with materials and objects through ethnographic, critical, analytical, presentational and collaborative skills. Designers, artists, engineers, architects and curators should be better equipped to…
Deutsch’s Douglas Van Praet discusses how focus-group feedback, and the whole notion of the consumer, are misguided and how research should focus on understanding the unconscious and improving human lives. “How [market] research studies are done is at sharp odds…
Anthropologist Donna Flynn directs Steelcase’s WorkSpace Futures, a 19-member independent research group within the global office design company, that is responsible for “thinking into the future”: understanding the trends shaping the ways we work and sharing that intelligence with Steelcase…