Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
“The Computational User Experiences (CUE) group [at Microsoft Research] creates technologies that augment our personal and professional digital lives to enhance individual and collaborative pursuits. We apply expertise in machine learning, visualization, mobile computing, sensors and devices, and quantitative and…
Free services in exchange for personal information. That’s the “privacy bargain” we all strike on the Web. Cory Doctorow argues it could be the worst deal ever. “Far from destroying business, letting users control disclosure would create value. Design an…
The US Veterans Administration has announced it has created an initiative aimed at studying the benefits associated with the use of mhealth apps and tablet devices to improve and coordinate care between physicians, veterans and their families To that end,…
Ethnographic research by the Ericsson User Experience Lab, in collaboration with Trendethnography, aimed to discover unconscious behaviour related to health and to describe patterns of action. The study looked at events or insights that resulted in change. These turning points…
The Event project for Kortrijk Xpo, Belgium, developed concepts for how to make trade fairs and temporary events more sustainable. Experientia developed the resulting concepts into a video, showcasing four of the best concepts in action. The video of these…
Facebook’s IPO demonstrates the power of networks for innovation, growth and jobs, says Jim Hagemann Snabe, SAP’s co-chief executive. “A fully networked business environment means better access to customer profiles and preferences, resulting in a stronger ability to deliver individualised…
Gartner research suggests that there is an inverse correlation between portable devices and PC usage, reports the Financial Times. “Is the PC era really over? The success portable computing devices including smartphones and PC tablets has some speculating that the…
The White House has unveiled plans to bring US governance into the mobile-centric twenty-first century. Dubbed the “Roadmap for a Digital Government,†the plan has two central principles. First, it tasks federal agencies with giving citizens easier access to information…
The Journal of Business Anthropology is an Open Access journal which publishes the results of anthropological and related research in business organizations and business situations of all kinds. On the website you will find the Published Issues as well as…
Cristian Norlin, master researcher at the Ericsson Research User Experience Lab, alerted me via Twitter to the Lab’s new blog. The User Experience Lab at Ericsson Research studies people and make prototypes to better understand the experiential, affective and meaningful…
Site works also as a full-screen swipeable tablet web app Today granstudio, the international design studio based in Turin, launches its new website, created by Experientia. Founded by internationally-renowned designer Lowie Vermeersch, granstudio is a creative, multidisciplinary consultancy that combines…
In order for designers to navigate the complex ecosystem of digital platforms, they’ll need to master business modeling and become comfortable working across disciplines, says Samsung’s design chief, Sunghan Kim. The big design leadership challenge is the familiar one of…
Iota Partners is a new Chicago-based venture of Rick Robinson and John Cain (with whom Experientia partner Jan-Christoph Zoels once worked at Sapient) that deals with user experience research, sensor-based data, and smart modelling. The papers section on their website…
Short report on the first European EPIC meeting by Anna Wojnarowska, UX researcher at Experientia: Last Friday, 11th of May, around 100 members of the ethnographic research community in Europe gathered in Barcelona for the 1st European EPIC (Ethnographic Praxis…
A conversation with senior Wells Fargo execs reveals a bank trying to use the Internet, social media and mobile technology to worm its way deeper and deeper into their customers’ lives. “Brian Pearce, senior VP in charge of Wells Fargo’s…
The people at Nesta, the UK innovation charity, think that co-production is potentially transformative and its power comes from re-framing the problem and re-establishing relationships to enable more holistic and people-centred approaches. Co-production can also tackle the lack of trust…
In a blog post (which is itself a paraphrased transcript of his talk at the Polish IA Summit 2012), Peter Bogaards talks about the relationship between user experience and customer experience, and how user experience designers can extend their influence…
Businesses now sit on data goldmines, but very few leverage the data to improve customer service. Ziba’s creative director Sean Madden suggests three ways forward. “Big Data has gotten a lot of attention over the past 18 months as retail,…
When companies don’t care about user experience, it is clearly reflected in the products they create. Although everyone can agree that software should be intuitive, user-friendly, and aesthetically pleasing, many managers aren’t willing to invest the time and resources it…
Tim Todish provides some good examples of companies extending the (user) experience beyond the device as a good way to differentiate from the competition. “Most of the time when we think about UX, we are thinking within the confines of…