Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Intel’s corporate anthropologist Genevieve Bell has written an elegant introductory article for the BBC site on the role of anthropology in the corporation – particularly aimed at a lay audience. “Ultimately, my team’s role is about making sure the product…
The draft proceedings of EPIC 2011, the Ethnographic Praxis in Industry Conference, currently taking place in Boulder, CO, USA, are available for download during the conference. They contain drafts of papers and workshop abstracts, and photos and abstracts from Pecha…
Using behavioural insights could save taxpayers hundreds of millions of pounds over the course of the [UK] Parliament and thousands of lives a year, according to an annual report published today. The Government’s Behavioural Insights Team annual report outlines a…
A week ago Mayo Clinic — the world’s largest and first integrated nonprofit medical practice — hosted the Transform symposium in Rochester, Minn., USA. The event focused on innovations and designing solutions to transform the experience and delivery of health…
In Studio: Recipes for Systemic Change by Bryan Boyer, Justin W. Cook, Marco Steinberg Helsinki Design Lab (HDL) / Sitra 2011, 337 pages > Free download > Blog post This book explores the HDL Studio Model, a unique way of…
When we talk about customer or user experience in the financial services arena, what do we actually mean? The understanding of banks and banking is not a straightforward concept, and there are different types of banks out there which serve…
Design thinking and techniques can help create radical innovations needed to meet the challenges facing local communities and services, says Philip Colligan, executive director of Nesta‘s public services lab. “What we’re now learning is that there are low-cost and low-risk…
Marko Ahtisaari is the global head of Nokia’s design unit, and he is responsible for Nokia’s product and user experience design. During Copenhagen Design Week, Marko shared Nokia’s thoughts on how design will shape and influence the patterns of human…
Through Stanford University lectures and a project, coordinated by Scott Klemmer, learn the fundamentals of human-computer interaction and design thinking. The setting for the course is mobile web applications. 43 video sessions in all.
Forget the dysfunctional approach of the national curriculum, we need to open young minds to the creative possibilities of computing, writes John Naughton in today’s The Observer. “Instead of laying the dead hand of key stages 1-4 on our children,…
A strong experience strategy, derived from qualitative user research and experience workshops, can bring a collected vision to your organization and not only identify the true value of your products but help you transform the way your company does business,…
A two-year, five-campus ethnographic study on how students view and use their campus libraries showed that students rarely ask librarians for help, even when they need it. The idea of a librarian as an academic expert who is available to…
The mobile phone is now a ubiquitous item even among the world’s poorest, and in fact over 70% of the mobile phones on the planet are in developing countries. With this in mind, a new Mobile Learning Toolkit has been…
In a six part article series Gerd Waloszek of SAP User Experience [who is very inspired by Nathan Shedroff’s latest book ‘Design is the Problem’] approaches the topic of the sustainable behavior of a workforce from a designer’s point of…
Four interesting articles in Research Magazine, a UK industry magazine. This month we… browsed a virtual supermarket Robert Bain explores a simulated supermarket used to research products and store designs. Behind the sofa Simon Lidington thinks researchers have forgotten the…
Kevin Miller, global head of insight at in-flight magazine publisher Ink discusses how the environment impacts airline travellers psychologically and in turn affects their choice of media. “The airline passenger journey, from home to boarding the plane and beyond, is…
In a long post on reBoot, Panthea Lee has laid out some basic principles, approaches, and tools of design research so public institutions can better understand how it serves their work. As pointed out by Tricia Wang, the article is…
Liz Losh writes on DMLCentral on an inclusive and interdisciplinary approach to “digital literacy†that is more in keeping with the latest thinking about “digital fluency†in the field “Although “digital literacy†is often a phrase associated with programs that…
Or, why did Google PowerMeter fail? In his latest post, James Landay questions whether over-analysis of data gets in the way of designing a product that truly understands the needs of its users. He provides several examples of when the…
Learning is a complex process with distinct stages, each with corresponding tasks and emotions. Understanding how users learn can help us design experiences that support the user throughout the entire process. “Most websites invest the majority of their effort into…