Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Today Demos, the UK think tank on everyday democracy, launched a new discussion paper Making the most of collaboration: an international survey of co-design, produced in association with PricewaterhouseCoopers’ Public Sector Research Centre. In 2006 Demos published Journey to the…
WorldChanging book review: “Authored by two Univeristy of Chicago heavy-hitters, Economist Richard Thaler and Law Professor Cass Sunstein, Nudge explores the policy implications of behavioral economics, a field describing the irrationalities of human behavior. Taking findings from psychology (e.g. people…
A few weeks ago the Public Administration Select Committee (PASC) of the UK Parliament published the first parliamentary assessment of the idea of “user involvement” in public services, which they see as “potentially a new model for public service delivery…
The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions.…
The UK think tank Demos has launched a new publication, The Politics of Public Behaviour, which explores the role of government in influencing people’s lifestyles and everyday decision-making. Abstract: The personal has become political. Increasingly, governments find themselves drawn into…
At the beginning of March, the Copenhagen Institute of Interaction Design (CIID | blog) a symposium on service design. The symposium featured speakers who are pioneers in service design thinking and practice from several countries, including Andrea Koerselman (IDEO), Andrew…
City of Sound has published an excellent overview of new informational approaches to transport, hinging on individual behaviour and engagement via public data. “Data, transported and shaped by the internet, is increasingly becoming a primary way that people expect to…
Last week’s Budget and two policy documents have put design firmly at the heart of the Government’s innovation strategy, reports Emily Pacey in mad.co.uk. “In an orchestrated effort to boost innovation in public services, two Government departments published papers last…
The Flemish Government (Flanders is one of Belgium’s regions) is choosing for participatory public diplomacy as a promising avenue for foreign policy development. The region, which has some foreign embassy staff but no foreign embassies, is in the process of…
“Transformers – how local areas innovate to address changing social needs” is a new report by the UK National Endowment for Science, Technology and the Arts (NESTA) that explores why some places innovate more effectively than others. Taking a series…
Demos, the UK think tank “for everyday democracy”, has published a new report on “self-directed public services”, entitled “Making It Personal“. Abstract his report advocates a simple yet transformational approach to public services – self-directed services – which allocate people…
Steven Bell of the blog Designing Better Libraries has authored an article for the January-February 2008 issue of American Libraries on how a design thinking approach can help librarians. “As a profession that mediates information from source to user—not unlike…
From Worldchanging: Sightline Institute’s blog The Daily Score recently noted that people always prefer streetcars and other light rail to buses. They aren’t just being subjective, either–history backs them up. In 2001 the Denver Business Journal wrote of new light…
Demos, the UK think tank for everyday democracy, is starting a project on co-design and public services. “Co-design has become an important tool in the effort to develop better relationships between people and the public services they need and want.…
It took Experientia partner Mark Vanderbeeken quite some effort to schedule an interview with Hilary Cottam, UK Designer of the Year 2005 and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council, and…
Dott 07 was a year of community design projects in North East England that explored what life in a sustainable region could be like – and how design can help us get there. It is called a manual (rather than…
The UK Design Council sponsored conference InterSections 07 brought together 34 leading thinkers in design to consider how design is evolving and how this is affecting its relationships with other fields. The conference, held in NewcastleGateshead in October 2007, asked…
Hilary Cottam, UK Designer of the Year 2005 and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council, is now one of the founding partners of Participle, a new social enterprise designing the…
When designers and politicians put their heads together, are we seeing the dawn of a brave new world or just the re-birth of big brother? Kevin McCullagh investigates in an article, published in the October issue of Blueprint magazine. “The…