Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Content strategy is more or less on the same trajectory as social media was three years ago, argues Kristina Halvorson (of Brain Traffic). “I think it’s because the reality of social media initiatives—that they’re internal commitments, not advertising campaigns—has derailed…
Luca De Biase, the journalist I translated this morning, continues to add interesting commentary: Excerpts from this post (translated into English): “The Italian sentence on Google says fundamentally that the judges do not consider the [YouTube] platform to be an…
This Italian reflection on the Italian Google sentence, written by journalist Luca De Biase (in charge of the Nòva24 insert of “Sole 24 Ore” business newspaper), is highly pertinent and therefore worth to be translated: Google Video: Italian law is…
In his new book, “You Are Not A Gadget,” online pioneer Jaron Lanier explains how the Internet has gone off course. In this Wall Street Journal, he summarises the key ideas and it turns out to be a full-blown rant…
Two articles from today’s La Stampa newspaper (translation by Mark Vanderbeeken, Experientia): Bargains without money Luca Indemni – Fabrizio Vespa “Leave your wallet at home” – that could be the slogan of the Gifts Without Money (“Regali Senza Moneta”) initiative…
A freelance writer reports for the New York Times on 3M Company’s customer innovation center at its headquarters. “As a company, 3M is at the forefront of a movement that appears to be gaining traction: customer innovation centers, typically located…
Venessa Miemis, a Master’s degree candidate in Media Studies at the New School in New York City, contributed a user idea to Nokia’s Ideas Project website, anticipating a system whereby collaboration facilitated by social networks will supplant competition as the…
A new discussion paper by NESTA, the UK’s National Endowment for Science, Technology and the Arts, argues that the key to reforming public services is to encourage users to design and deliver services in equal partnership with professionals. Co-production as…
The austere public budgets that will come out of the financial crisis offer, as a silver lining, a renaissance in cooperative citizen engagement in the supply of welfare services, argues Victor Pestoff on Open Economy. “The concept of co-production brings…
The IDEA Conference took place in Toronto on September 15-16, with a focus on social experience design. Boxes and Arrows, in collaboration with the IA Institute, brings recordings of most conference talks. Day one – The impact of social models…
Social media could transform the UK National Health Service and other public services in the same way that file-sharing changed the music industry, a conference has heard. “Growing use of tools, such as Facebook and Twitter, offered an opportunity to…
A number of articles illustrate the power of the mobile phone in emerging markets: What next after the Mobile revolution in Kenya? by John Karanja MPESA will be on its own a major driver of the economic expansion of the…
NESTA, the UK’s National Endowment for Science, Technology and the Arts, has published a 45-page discussion paper on how transforming healthcare to involve the public, i.e. the creation of people-powered public services, can save money and save lives. The National…
Rory Cellan-Jones of BBC News reports on how Google Wave is proving its worth in the scientific community, as one of the new collaboration tools which scientists are using to work together and conduct research. “The key to these sites…
Last week, the IASDR 2009 conference (International Association of Societies of Design Research) took place in Seoul, South Korea, and all videos of the keynote speeches are already available. Donald A. Norman: Science and Design I start with three contradictory…
Author, speaker and technologist Juliette Powell sees the true significance of social media technology in the new kinds of collaborations we are able to forge that offer the potential to create a new kind of future. In a video on…
Donald Norman recently gave a keynote address at the “21st Century Transmedia Innovation Symposium” in Seoul, Korea. “Normal dictionaries do not have the word ‘transmedia,’” he says, “but Wikipedia does. That definition introduced me to many other words that neither…
Sarah Perez criticises on ReadWriteWeb the common view on crowdsourcing: “Recent research by Carnegie Mellon University (CMU) professor Vassilis Kostakos pokes a big hole in the prevailing wisdom that the “wisdom of crowds” is a trustworthy force on today’s web.…
Alice Rawsthorn, the design critic of the International Herald Tribune/New York Times, approached the topic of co-design last week: “We can now “co-design†real objects thanks to digital technology, which enables us to communicate directly with manufacturers to personalize aspects…
Johnathan Bonnell and Jason Theodor explain in a two part series on Experience Matters how technology is increasingly closing the gap between manufacturers and consumers. “The chasm between consumer feedback and product offerings has virtually been erased, and this convergence…