Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category UserResearch
Philips shows product concepts designed with users [Reuters]
Improve usability for older users
Transitioning to a new model of healthcare
New design research wiki site
Ethnographic survey on how 3G mobile phone use ‘change social habits’ [BBC]
Creative communities: a bottom-up perspective on welfare and local development
Design Studies journal has user focus
Going off the beaten path for new design ideas [The New York Times]
Design for social justice
What do European businesses and citizens think of widespread RFID use?
The role of ethnographic research in driving technology innovation – Lessons from Inside Asia
In a story in Pakistan’s Daily Times, Bill Siu (whom I presume to be an Intel Vice-President), shares some of the insights gained from Intel’s ethnographic research in Asia. The Inside Asia project team, led by Dr Genevieve Bell [which…
Complexity causes 50% of product returns [Reuters]
Half of all malfunctioning products returned to stores by consumers are in full working order, but customers can’t figure out how to operate the devices, a scientist said on Monday. Product complaints and returns are often caused by poor design,…
Upcoming conferences on intelligent environments
Two upcoming conferences are exploring some of the implications that widely distributed technologies in our living environments (also called ambient intelligence, intelligent environments or ubiquitous computing) might have for people and the way we live. International Symposium on Intelligent…
Donald Norman awarded Benjamin Franklin medal for his work on user-centred design
Donald A. Norman of Northwestern University and the Nielsen Norman Group will be awarded the 2006 Benjamin Franklin Medal in Computer and Cognitive Science “for the development of the field of user-centered design, which utilizes our understanding of how people…
The importance of context in assessing the user experience of mobile devices
In her blog gotomobile design ethnographer Kelly Goto reflects extensively on the importance of context assessment and the challenges of usability testing when assessing the user experience of mobile devices, as opposed to other electronic devices. “Surrounding the entire mobile…
Tomorrow’s world: testing the ultimate high tech house [Financial Times]
The Financial Times reports on Project:LIFE, a unique research project by David Wilson Homes and the University of Nottingham’s School of the Built Environment, to understand how the design of the home affects how we live together and to enable…
Better Connected 2006, a UK survey of local authority websites, shows mixed results [eGov Monitor]
Local authority internet services in the UK are showing signs of improvement, though the overall level of progress is slowing, a major survey reveals. The eighth annual Socitm Insight survey of local authority websites – Better Connected 2006 – also…
It’s design, not technology [EE Times]
It seems engineers and programmers are discovering the importance of user experience and understanding the “invisibility” of technology: “It appears as though the cold, soulless world of submicron silicon geometrics and robotic place and route iterations are giving way…
Ethnographic study on shopping in Paris airports
Aeroports de Paris presents the first ethnographic study about men’s buying behaviour in an airport. This unprecedented survey was carried out in January 2006. In an airport environment, a man travelling on his own becomes a true shopper: He is…