Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Podtech has published a number of audio interviews with senior staff of Alcatel-Lucent on their thinking about user-centric experience, as it informs their applications and solutions. Exploiting end-user trends to create value with sticky services – The “Me” network for…
The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions.…
The May/June issue of Interactions Magazine just came out and some of the content is available online (and more will follow soon). The issue is all about “colliding worlds” with “interactions disciplines” becoming “more appropriately integrated into other creative disciplines…
‘User-centred Design for Sustainable Behaviour’ is a paper by Renee Wever (TU Delft), Jasper van Kuijk (TU Delft) and Casper Boks (NTNU Norway) that explores how to involve users in more sustainable product use. The paper was published in the…
The Microsoft Health Common User Interface (CUI) is a site conceived by Microsoft providing user interface Design Guidance and Toolkit controls that address a wide range of patient safety concerns for healthcare organizations worldwide. Microsoft has created it in order…
Reuters report on mobile coupons and gifts in South Korea: oung, tech-savvy South Koreans are making coupon clipping a thing of the past and turning to their mobile phones instead. Some of the fastest-growing mobile phone services in the country…
The Guardian reviews a book that argues that our privacy is under threat by increased digital surveillance. Being able to make your own decisions and hold your own views without interference; controlling information about yourself; and being in charge of…
The (UK) Times reports on how you don’t need a computer anymore to browse people’s profiles. “After the explosion in internet-based social networking (MySpace, Facebook) doing the same thing in real life instead of in front of a computer became…
A series of web pages on the France Telecom/Orange site give an insight in how the company moves from the many ideas that come out of R&D, to a product or service that is ready for the market. In 2005-2006,…
The May issue of UX matters contains an interview with Lou Rosenfeld and Liz Danzico of the publishing house Rosenfeld Media, a publisher of user experience design books. After working on five books as an editor or co-author, Lou Rosenfeld…
Consumer Reports WebWatch released the results of an ethnographic study on how children interact with online environments. The study, “Like Taking Candy from a Baby: How Young Children Interact with Online Environments,” used ethnographic methods and focused on young children,…
The French magazine Chronic’Art recently interviewed Adam Greenfield (Nokia’s new head of design direction) about his recent book Everyware and ubiquitous computing in general. An English version of the interview can be found on Greenfield’s blog. Read interview
Virpi Roto, Pekka Ketola and Susan Huotari presented a paper describing user experience evaluation at Nokia at the recent CHI 2008 conference: Abstract Nokia has a long history in designing for experiences, as mobile phones are very personal and experiental…
Today I read Groundswell: winning a world transformed by social technologies (alternate site – amazon page) by Charlene Li and Josh Bernoff (analysts at Forrester). [I was sent a review copy].   It is a book aimed senior managers in charge…
Last year, The Economist published an article about ethnographic user research at Swisscom. One of the findings it highlighted was that immigrant workers are the most advanced users of communications technology: “It is migrants, rather than geeks, who have emerged…
A few weeks ago I attended the CHI conference in Florence, Italy. I was only there for a day and a half, and this being my first CHI conference, I am not in a position to give it a solid…
Here is my selection on emerging markets related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available) Re-placing faith: reconsidering the secular-religious use divide in the United States and Kenya [abstract] Authors: Susan P. Wyche…
Here is my selection on mobile banking related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) From meiwaku to tokushita!: lessons for digital money design from Japan [abstract] Authors: Scott Mainwaring (Intel Research), Wendy…
Here is my selection on mobility related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) A diary study of mobile information needs [abstract] Authors: Timothy Sohn, Kevin A. Li, William G. Griswold, and James…
Here is my selection on product design related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Case study: using online communities to drive commercial product development [abstract] Authors: Sheena Lewis (IBM) Abstract: This paper…