Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The New York Times reports on how a number of big and small companies — including eBay’s PayPal unit, Intuit, VeriFone and Square — are creating innovative ways for individuals to avoid cash and checks and settle all debts, public…
Tim Macer of Research reviews Revelation, an online qualitative research environment for depth interviewing, discussions and ethnographic studies. “Online qualitative research does not need to be a pale imitation of conventional face-to-face groups and depths, and it is better not…
Harnessing the rich detail, creativity, and individual relevance of personal narratives, Shareable.net and Latitude Research co-sponsored an innovation study to explore food information needs, information accessibility in decision-making contexts (e.g. while food shopping), and technology solutions for the future of…
The bilingual (Fr/En) research journal CADI of the highly respected design school L’École de design Nantes/Atlantique in the French city of Nantes is a worthwhile treat, as each issue contains four in-depth interviews with professional authorities who worked with their…
To address global warming there must be a shift in thinking and behavior that motivates people and organizations to engage in emissions reductions and climate preparedness activities and support new policies. Mounting evidence shows that this shift is not only…
The disciplines of interaction design and architecture share a number of common traits—such as a focus on solving problems for people and encouraging people to interact with products and environments in new and exciting ways—and each discipline can learn much…
The latest issue of Interactions Magazine is about the spread of design into new areas, write editor Jon Kolko: “The process of design is spreading into new areas of society and business, and as it does, our work gets more…
In his presentation at this weekend’s Internional Symposium on Online Journalism, Nuno Vargas of the University of Barcelona (Spain) talked about how news and information is graphically presented online. His paper discusses whether the design of online newspapers shows they…
Tom H. C. Anderson, founder and managing partner of Anderson Analytics, discuss the book “Predictably Irrational” and the field of market research with behavioural economist Dan Ariely. Dan is also professor of Behavioral Economics at Duke University Fuqua School of…
Over the past few decades, researchers have codified many of the patterns that describe why people behave irrationally. As researchers, how can we be on the lookout for these patterns of behavior when we go into the field? As designers,…
What might we gain, asks Adam Greenfield, if we begin to conceive of cities, for some limited purposes anyway, as software under active development? What if we imagined that the citizen-responsiveness system we’ve designed lives in a dense mesh of…
Innovation is overrated, writes Drake Bennett in the Boston Globe. It’s time to appreciate the power of the copycat. “Invaluable though innovation may be, our relentless focus on it may be obscuring the value of its much-maligned relative, imitation. Imitation…
Alexander Schellong, a senior consultant with CSC’s public sector management practice, and Philipp Mueller, director of the Center for Public Management and Governance at the Salzburg University Business School, write in the Harvard International Review on the fundamentals of network…
According to the Repubblica newspaper, the head of the Catholic Church has been arguing today for the centrality of the person on the web. We agree, but are surprised that this man who is in charge of an institution with…
Alexa Spence and Nick Pidgeon of Cardiff University write in Environment Magazine that meeting existing and future climate change targets will require rapid social transformations that economics and technology alone cannot induce. We must, they say, also face up to…
Stepan Doubrava and Jakub Franc of ExperienceU (Czech Republic), argues on the Global User Research blog for the proper use of user-centred design principles in eGovernment projects. “eGovernment, or the transfer of government activities to the Internet […] brings with…
Anand Giridharadas is one of my favourite writers at the New York Times and this time his reflection on the merits of open societies is particularly thought provoking. “A stunning idea has entered respectable American discourse of late: that China…
The Mobile Behavior blog interviewed Robert Suarez, a senior portfolio lead in the Consumer Experience design (CXd) group at IDEO. With a background in User experience design and human factors research, he has experience working on generative, evaluative, and experiential…
The BBC UX&D team has published a global experience language for the BBC’s digital service: The GVL 3.0 guidelines are a reference point for all designers creating BBC websites (future iterations will also incorporate mobile and IPTV recommendations). The design…
iFixit launched today today a “global repair community†with the aim being user-level repairs of any device. CrunchGear comments: “Such a project is well-timed; the relationship between user and manufacturer is becoming more one-sided. It doesn’t trouble you that the…