Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Joe Nocera of The New York Times applauds Amazon’s Jeff Bezos tireless attention to the customer experience. Maybe, just maybe, taking care of customers is something worth doing when you are trying to create a lasting company. Maybe, in fact,…
Stephanie Hanes, a correspondent of The Christian Science Monitor, reports on how Namibia’s plucky fix-it industry can handle all manner of disaster with your phone. “Cellphones are in the deepest rural areas in Africa,” says Saadhna Panday, of South Africa’s…
“Integrative Thinking” is the theme of the current Rotman School of Management magazine. Three articles caught my attention: The second road of thought: how design offers strategy a new tool kit (page 46) In this essay Tony Golsby-Smith goes back…
As most of you know, Experientia partner Mark Vanderbeeken also writes for Core77. Here is the list of recently posted contributions, meanwhile 70 items long.
In a blog post, Danah Boyd (a Berkeley Ph.D student and a Harvard Fellow) relates the story of a mother who describes how her daughter’s approach to shopping was completely different than her own: “Using Google and a variety of…
Steven Bell of the blog Designing Better Libraries has authored an article for the January-February 2008 issue of American Libraries on how a design thinking approach can help librarians. “As a profession that mediates information from source to user—not unlike…
New Tech, New Ties – How Mobile Communication Is Reshaping Social Cohesion Rich Ling The MIT Press – 256 pages – 2008 Abstract The message of this book is simple: the mobile phone strengthens social bonds among family and friends.…
“The iPhone has pushed manufacturers to think again about usability”, says Jessica Sandin, the head of the mobile practice at Fathom Partners, a British strategic mobile consultancy in an International Herald Tribune article. “Many cellphone makers have lost their way…
The Museum 2.0 blog explores the ways that the philosophies of Web 2.0 can be applied in museums to make them more engaging, community-based, vital elements of society. Just like Web 2.0 which is “a definition of web-based applications with…
Last week I visited Eataly again, a fantastic “experiential” supermarket, right here in Torino. Associated with the Slow Food movement, you can dwell in it for hours and feel constantly stimulated, intellectually, sensually and visually. But I had never written…
A few weeks ago, I announced the new direction taken by Interactions Magazine under its new editors-in-chief Richard Anderson and Jon Kolko, and now the first issue is out. The content looks very exciting indeed and the editors-in-chief have done…
Jon Kolko, an interaction design specialist, went from consulting (2000-2002) to academia (Savannah College of Art & Design, 2002-2007) and then back to consulting (frog design, 2007-). So what has he learned from these transitions? Well, not what you’d think.…
For sure Ray Kurzweil (author of The Singularity is Near: When Humans Transcend Biology) and Bruce Sterling (who coined the term “Biot” – an entity which is both object and person – in his book Shaping Things) will enjoy this:…
Adam Greenfield is self-publishing his next book “The City Is Here For You To Use: Urban form and experience in the age of ubiquitous computing”. “The City Is Here For You To Use takes everything explored in Everyware as a…
The increased zeal among copyright holders to clamp down on any hint of piracy by online video sites puts the notion of user-generated content at risk, according to a study from American University’s Center for Social Media, that the New…
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A few weeks ago, I published a summary of a talk given by Donghoon Chang, vice president of Samsung’s Mobile User Experience Design Group, at the recent Mobile HCI conference in Singapore. The summary was originally published in Italian on…
The December issue of the International Journal of Design has recently been published and is strongly focused on the experiential and sensorial qualities of digital products and services. It is the third issue of this peer-reviewed journal issued by the…
User-Centered Design Stories: Real-World UCD Case Studies by Carol Righi and Janice James (Perficient, Inc.) Paperback: 560 pages Publisher: Morgan Kaufmann (Elsevier) Date: April 19, 2007 Intended for both the student and the practitioner, this is the first user-centered design…
Torino, Italy officially opens the World Design Year next week with an extraordinary New Year’s Eve, organised specially to celebrate Torino 2008 World Design Capital. The centre of events for 31 December 2007 is Piazza Castello [the “Castle Square”], the…