Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
In her Outside Innovation blog, best-selling author and management consultant Patty Seybold engages MIT professor Eric von Hippel (author of Democratizing Innovation) in a lively debate about lead users and lead customers. In a response Matt Locke, Head of Creative…
Local authority internet services in the UK are showing signs of improvement, though the overall level of progress is slowing, a major survey reveals. The eighth annual Socitm Insight survey of local authority websites – Better Connected 2006 – also…
It seems engineers and programmers are discovering the importance of user experience and understanding the “invisibility” of technology: “It appears as though the cold, soulless world of submicron silicon geometrics and robotic place and route iterations are giving way…
Aeroports de Paris presents the first ethnographic study about men’s buying behaviour in an airport. This unprecedented survey was carried out in January 2006. In an airport environment, a man travelling on his own becomes a true shopper: He is…
In a long interview with The Deal’s Tech Confidential, Prabhakar Raghavan, head of technology research at Yahoo! Inc., says Yahoo!’s goal is to let Internet users retrieve precisely the information they’re seeking on the Web without having to search for…
The second issue of Ambidextrous Magazine, a project of the Stanford d.school, features interviews with Don Norman and Patrick Baudisch. In a long interview with Bjoern Hartmann, Don Norman reveals that he is working on a new book with the…
Michigan Governor Jennifer Granholm tells Corporate Design Foundation Chairman Peter Lawrence about her plan to make the state the innovation capital of the U.S. At the very start of the interview, she outlines a user-centred vision of design: “To me,…
DIY checkout or self-scanning has long been called the next big thing in supermarkets, but perhaps because of the hellish line situation, Inferno-familiar Italians were quick to adopt them. Unicoop Firenze was the first Italian retailer to introduce self-scanning in…
[New flexible work] arrangements are bringing jobs to thousands of people with disabilities, including those with spinal cord injuries and vision loss. Fast computers and broadband connections have become so inexpensive and reliable that location is now not an issue…
Live from Internet User Experience 2006, Tim Keirnan and Tom Brinck interview friend and fellow usability professional Keith Instone about his work with User Experience Network. “UXnet was formed to help make connections between the people and organisations that represent…
NextD, the journal for “ReRethinking Design”, just published a very long interview with Peter Merholz, founding partner of Adaptive Path and the mind behind Peterme.com. The interview by GK VanPatter, founding partner of NextD, Humantific and UnderstandingLab, covers such issues…
They are unlikely revolutionaries. Bearing walkers and canes, a veritable Merck Manual of ailments among them, the 12 old friends — average age 80 — looked as though they should have been sitting down to a game of Scrabble, not…
At his keynote speech at the Italian IA Summit, Peter Boersma, senior experience designer for info.nl, argued that information architects are all user experience practitioners who practice IA from time to time. “Unless you have never done anything else than…
Sorting, Classifying, and Labeling Experiences … in order to understand all factors contributing to how a product (or service) is perceived While plenty of practitioners invoke the word ‘experiences’, how often are we talking about the same thing? From ‘user…
Publicis Groupe has set up a new digital venture – a standalone consultancy to help clients, and their budgets, leave behind traditional advertising and move toward digital, interactive and mobile media. Publicis Groupe, the international advertising and media conglomerate, has…
The resume of Larry Tesler (Wikipedia article – personal site) reads like the history of interaction design. He worked at Xerox PARC and Apple, created and managed the usability group at Amazon, and is now vice president of user experience…
Sixteen years after the Wall came down, the German capital looks like a mess: it’s virtually bankrupt, unemployment is rampant and the property market is dismal. To all intents the city is a failure – but its reborn creativity makes…
AIGA, the professional association for design, has just relaunched its Gain journal, dedicated to stimulating thinking at the intersection of design and business. The launch issue contains a huge amount of material (no less than 30 articles) organised in such…
Design Continuum CEO Gianfranco Zaccai imagines an airline that strives to provide an overwhelmingly positive customer experience I recently visited Boston’s new Ikea store with my two young children. A few days later, I flew to Italy on my usual…
Mark Van Doorn of Philips Research published a short paper on the website of the European Centre for the Experience Economy, that provides a cognitive science angle on the experience economy. "Many views on the experience economy start with…