Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
In this BBC article, David Edelstein, a leader in the mobile for development space, argues that human networks are the essential ingredient for mobile phones to improve the lives of the poorest. “Focusing on the technology betrays a truth that…
Consultant Roger Dennis, who identifies himself as “serendipity architect”, has been writing a series of posts on meetings he had related to the sensing city. Together they give a good overview of some of the most recent initiatives and thinking…
Article by Francesca Salvadori, Scuolalvento blog Translation from the Italian Technology is probably the last thing that comes to mind when you think about poetry and how it can be captured and transmitted. But this emotional and colourful voyage with…
In August, Cooper directors Chris Noessel and Stefan Klocek discussed implicit interactions at Device Design Day 2012, organised by Kicker Studio in San Francisco. They also presented a new metaphor or mental model for thinking about emerging technology. Check out…
The interplay between efficiency and quality in a service experience is often what separates a merely transactional interaction from a valuable and pleasurable one, writes Patrick Quattlebaum of Adaptive Path. “The former gets the job done; the latter does so…
Paul Taylor of the Financial Times thinks wearable technology lives up to its promise at last. “For years, engineers have envisaged technology so personal that “body area networks†would have wide applications in clothing and other worn items such as…
A four step guide from the Milan Expo 2015: Step 1 Ask your main sponsors (in this case Cisco, Enel and Telecom Italia) to indicate the relevant “Smart City” technologies that they already have, are currently working on, or are…
What is the emotional relationship people truly have with the mobile space and how they make meaning there? To answer this, Google conducted an anthropological study to gain a better understanding of how people feel about, relate to and find…
Experientia will be at EPIC Conference, on October 14-17 2012, hosted by the Savannah College of Art and Design [SCAD], Savannah, USA. This year, Experientia president Michele Visciòla will be chairing the first (of two) Pecha Kucha session Renewals of…
Why are we so nasty to each other online, asks Elizabeth Bernstein in the Wall Street Journal. Whether on Facebook, Twitter, message boards or websites, we say things to each other that we would never say face to face. Shouldn’t…
The European House-Ambrosetti, an Italian economic think tank/management consultancy and organisers of the very prestigious annual international economic conference in the Italian town of Cernobbio, has – in partnership with ABB Italy – published a report on Smart Cities in…
In the pantheon of Next Big Thing trends, the concept of “smart cities” is one of the trendiest, writes Ben Rooney in the Wall Street Journal. The idea is that by harvesting the incredible amount of data “exhaust” that every…
Leanne Byrom, a freelance UX practitioner and UX lead for Phosphor Digital, writes about the importance of mental models in UX design: Designing something right requires that you completely understand what a person wants to get done. You need to…
Nir Eyal writes how marketers are increasingly personalizing their products and services to meet their customers’ changing needs, and how customization used in conjunction with powerful persuasion techniques provides new weaponry to boost customer engagement and drive profits. “Mass customization,…
Doing Design Ethnography By Andrew Crabtree, Mark Rouncefield, Peter Tolmie Springer Publishers – Human-Computer Interaction Series March 2012, 212 pages (Amazon link) Ethnographic approaches associated with social and cultural anthropology are common currency in systems design. They are employed in…
CNN reports on mobile phone culture and how use differs starkly across cultures. Whereas the article is rather superficial, the “open mic” videos from New York and Nairobi and the photo gallery are recommended.
The Past 100 Years of the Future: Sci-Fi and HCI in Movies and Television by Aaron Marcus 2012 – 197 pages On 24 August 2012, AM+A published its first ebook, The Past 100 Years of the Future: HCI in Science-Fiction…
The IxDA Board of Directors just announced that Alok Nandi will be Chair of Interaction14, to be held February, 2014 in Amsterdam in conjunction with Utrecht School of the Arts and Delft University of Technology. Alok, an independent media writer/director…
Mobile devices come with a whole host of new constraints (and opportunities) for our designs. In this – the first part of her series on mobile design – Elaine McVicar explores a handfull of the most popular architectures for mobile…
THE customer is king. So some firms have started appointing chief customer officers (CCOs) to serve the king more attentively. These new additions to the (already crowded) C-suite are supposed to look at the business from the customer’s point of…