Category Design

Why personas are critical for content strategy

The most popular content strategy tools borrow from the discipline of information architecture, but there is one invaluable tool that is imperative to the process of strategy and implementation of tactics that we can thank our user experience cousins for:…

World IA Day 2012 keynote talks

World IA Day 2012 is about bringing the Information Architecture community together, and the first ever World IA Day, which took place on 11 February, featured keynote presentations by Peter Morville, Lou Rosenfeld and Jorge Arango. – Peter Morville: Cross-training…

What the demise of Flash means for the user experience

Adobe’s decision to cease development of the mobile Flash platform and increase their investment in HTML5-related efforts created perhaps the final piece of conclusive evidence that HTML5 is the current go-to technology for creating ubiquitous user experiences regardless of device.…

The human factor in service design

McKinsey’s John DeVine, Shyam Lal, and Michael Zea write that businesses ought to focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale. “Some organizations are making strides in the design…

Interactions 12: Day Two

Vicky Teinaki and Louise Taylor continue their coverage of the Interactions conference in Dublin. In this long article, they report on the presentations by Jonas Löwgren (School of Arts & Communication at Malmö University), Scott Nazarian (frog), Ariel Waldman (Spacehack.org),…

Interactions 12: Day One

Dublin – and even its Lord Mayor – welcomed a record 750 attendees to the opening of Interaction 12. The day would unfold with Hitchcock, healthcare, and hearing the question :what if?”. Vicky Teinaki and Louise Taylor report on the…

Affective computing

Chapter twelve of the interaction-design.org resource is now available in preview. It deals with what HCI specialists call ‘affective computing’ and was written by Kristina Höök, professor in Human-Machine Interaction at Stockholm University. As Human-Computer Interaction (HCI) and Interaction Design…