Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Successful Service Design: Turning Innovation Into Practice is a website created by the UK’s Cabinet Office that provides a robust guide to service design. The site, that also contains an extensive library, offers “a stage by stage approach for teams…
Jeff Howard alerts us in his “Design for Service” blog to the publication “Can You Design a Service?” by the Danish agency 1508. “Six brief case studies showcase service design’s range while examples for Aarhus citizen services and a kindergarten…
Designers can play a pivotal role, writes Mark Baskinger, associate professor in the School of Design at Carnegie Mellon University, in empowering elders towards sustained autonomous living through improving the communicative properties of everyday products. “Products fail us every day.…
Too many of us are too busy to be healthy–not because we lack awareness. It’s finding the time to do it that’s the problem. In an age of 24/7 connectivity, time feels more pressed than ever. Yet, it may be…
Now, more than ever, it’s important to determine when it’s feasible to save money and the environment by conducting more user research remotely. But what are the advantages and disadvantages of remote research. Jim Ross reports in UX matters. “Although…
Although design and design thinking are having a positive impact on management practice and education, Youngjin Yoo, an associate professor at Temple University , doesn’t think that the current wave of design thinking will address the fundamental crisis that contemporary…
If the 20th century was the era of the global institution–the United Nations, the World Health Organization, the multinational corporation—then the 21st century will be the era of the participatory system, argues Participle‘s Hillary Cottam in the Winter 2010 (Vol.XXXI.…
Charles Arthur investigates in The Observer [Sunday edition of The Guardian] how the ways in which we watch sport, read magazines and do business with each other could change for ever. “Augmented reality – AR, as it has quickly become…
Microsoft’s Channel 9 conducted a half hour video interview with Bill Buxton, Principal Researcher for Microsoft Research and Albert Shum, Director of Mobile Experience Design for Windows Phone 7 Series on creating compelling user experiences, how developers and designers can…
Happiness itself is a commons to which everyone should have equal access. Jay Walljasper, co-editor of OnTheCommons.org, reflects on this statement by Enrique Peñalosa, former mayor of Bogotà, Colombia, in Shareables. A worthwile read whenever you need some arguments against…
From the Nordic Innovation website: User driven innovation is emerging as one of the successful ways of creating breakthrough innovations for companies and organisations. In this project called “Create concept innovation with users“, a Nordic and Baltic consortium lead by…
Brands are starting to catch on to lifelogging – a technique that uses a tiny digital camera to capture every moment of a consumer’s day and take insight gathering to a higher level. Lifelogging involves consumers wearing a small digital…
Sir George Cox was the closing speaker at The Big Rethink, a ‘Redesigning Business Summit’ organised by The Economist, in association with the Design Council, that aims to develop some fresh ideas on how design thinking can be used to…
In relentless pursuit of ‘connecting,’ we miss out on each other The Seattle Times argues that while communication and gaming gadgets have convenienced and connected us in ways never before possible, they may also be profoundly hurting our ability to…
“We’ve been looking at privacy and publicity as a black-or-white attribute for content, when really it’s defined by context and the implications of what we’ve chosen to share.” This is the essence of Microsoft researcher Danah Boyd‘s keynote speech at…
The Italian city of Torino just launched “The Colors of Torino“, helping tourists through Microsoft’s Color Tags at monuments and tourist attractions. If you want to know more about a certain attraction (currently only 10 key destinations are tagged), you…
The Guardian, one of the leading UK newspapers, has publish an eight-page supplement on service design (pdf) – subtitled “Design innovation in the public and private sector – in association with the Service Design Network (that Experientia is a member…
A new report published jointly today by the British, Danish and Dutch governments challenges the way European institutions make decisions and argues that smart EU regulation must mean that businesses and citizens are put at the heart of all European…
The Socio-Digital Systems (SDS) group of Microsoft Research aims to use an understanding of human values to help to change the technological landscape in the 21st century. “Beyond making us all more productive and efficient, we ask how we can…
New insights from science and behaviour change could lead to significantly improved outcomes, and at a lower cost, than the way many conventional policy tools are used, argues the UK Government. MINDSPACE: Influencing behaviour through public policy was a joint…