Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Last month I announced that the next LIFT conference would take place in Marseilles, France on 18-20 June this year. Entrepreneurs, researchers, artists, designers, and activists who are inventing radically new ways to innovate, design, produce, trade, exchange and manage,…
An EU-wide study of emerging technologies led by Leicester’s De Montfort University aims to alert policy makers to any potential social and ethical problems New technology is changing the way we live and work so quickly that it is easy…
Canadian designer and computer scientist Bill Buxton is Principal Researcher at Microsoft Research. Last month Bill gave a good 20-min keynote at Mix09 that kicked off a longer keynote by Scott Guthrie (corporate vice president of Microsoft’s .NET Developer Division).…
Healthcare organisations are throwing mobile technology at problems without fully considering the underlying business processes or the working conditions of the end-user. This is the key finding of a multi-country report across the healthcare sector from industry analysts Quocirca.…
A controversial post by Sam Ladner, followed by a rich debate between the author, Paula Thornton, Peter Merholz, Raymond Pirouz, and others. Design is attractive to management because it is a de-politicized version of the well known socio-cultural critique…
The latest newsletter of the Service Design Network is out and the content is highly stimulating. A selection: Thinkpublic: Video on Co-Design Thinkpublic have recently released a four-minute overview on co-design on their website. It introduces the concept to all…
Religious technology may seem like an oxymoron, but as more people obtain mobile phones, iPhones and other devices to help them manage their lives, it’s only natural that many of them will be using their gadgets to help them enrich…
Jeff Howard draws attention to a recent service design paper by Daniela Sangiorgi of Lancaster University: “Dr. Daniela Sangiorgi’s 2008 presentation from ISDN3 just came across my radar. It’s on Service Design as the Design of Activity Systems (pdf 2.1MB).…
ACM reports that “a top researcher for Nokia Design [addressed] the need for effective cross-culture design research when developing informed and inspired designs for future mobile technologies. Jan Chipchase, who studies how people around the world behave, communicate, and interact…
Two new interviews on Nokia’s IdeasProject: Social media may have unforeseen limits John Jordan, a pathbreaking tech consultant and academic, measures social technologies in terms of the notion of ‘network externalities,’ which posits that the value of a technology improves…
Rich Ling is a sociologist at the Telenor research institute and a visiting professor at the IT University of Copenhagen, who is particularly interested in understanding the social implications of mobile telephony. He just posted a short paper on the…
Nick Marsh of Engine Service Design outlines some of his experiences developing service principles: “For the purposes of this discussion, I’m assuming that principles are creative generalisations that form the basis of further reasoning or conduct. Normally, these are expressed…
Grand Old Man of HCI, Jack Carroll, explains the history of Human-Computer Interaction (HCI) and how the field gave birth to User Experience and Interaction Design. Few people know the history of fields like UX, IxD, Usability and Human-Centered Design…
Richard Heeks reflects in the latest edition of “Communications of the ACM” on how information technology can be best applied to address problems and provide opportunities for inhabitants of the world’s poorest countries. “In terms of IT, the three key…
Marketing Management is a bi-monthly strategic marketing magazine published by the American Marketing Association. The Jan-Feb issue contained a very strong piece by Lance A. Bettencourt on giving customers the proper role in the innovation process by forming correct beliefs…
Information Technologies and International Development, a quarterly peer-reviewed journal that focuses on the intersection of information and communication technologies (ICT) with economic and social development, is a gem. And the entire contents are available for free online. Here are some…
If you ever need a solid case on why ethnographic research can provide strategic value to companies, yesterday’s announcement of the $250 million Intel/GE healthcare alliance provides you with a great one. Intel has for years heavily invested in on-the-ground…
I just posted three videos of the recent Interaction09 conference on Core77: Dan Saffer – Attention Awareness for Interaction Designers 2009 Dan Saffer calls out the Interaction Design community for allowing distracting topics to consume our attention, and for paying…
Microsoft Research Principal Scientist Bill Buxton argues that “by thinking outside the parameters imposed by technology, executives and designers can build businesses by creating an experience that truly resonates”. “User-centered design commonly tries to take into account different canonical user…
The Wall Street Journal reports on work done by Intel’s Digital Home Group on people’s tendency to lie online and what the implications of lying are on the design of new technologies. “[Ethnographer Francoise] Bourdonnec, for example, works for Intel’s…