Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Participle, the UK social design consultancy, is doing on-the-ground testing of a new model for universal youth services. According to Sarah Schulman, it’s “less of a service, and more of a wholesale approach for community & youth development,” which they…
The UK service design consultancy live|work is working with the United Nations Institute for Disarmament Research (UNIDIR) to design better community security services for humanitarian and development organisations. A news article on their site provides more background on this pioneering…
Nokia’s MeraNokia (Majha Nokia in Marathi) is actually a Nokia Life Tools (NLT) application coded into the 2300 and 2323 handsets being used in the pilot. Farmers and villagers pay around Rs 2 per day, every 10 days, for the…
John Clippinger, who directs the Law Lab at Harvard University, predicts, in this video on Nokia’s IdeasProject, a huge shift over the next one to two years in the way people manage their identities. He asserts that “user-centric identity, “the…
Benedict Singleton is in the later stages of a practice-based PhD on service design at Northumbria University. In his research he uses “critical, self-directed design projects, alongside literary and ethnographic strategies, to rethink some basic assumptions about service design –…
The [UK] Government’s drive to reform public services by giving more power back to the citizen was accelerated yesterday, with the publication of a new study of innovative public services from around the world. Drawing on more than 30 of…
Culminatum Ltd – Helsinki Region Centre of Expertise has published a great online tool, entitled Introduction to service design. “The purpose of this digital communications tool is to establish a common ground and a starting point for discussion on service…
The Wall Street Journal and India Knowledge@Wharton present a unique mix of reporting, analysis, interviews and video on life and business in rural India. The Rural India reader resource combines specially-commissioned material with recent articles. A selection of articles relevant…
Last week Google announced a suite of SMS services in Uganda. In a follow-up post on the main google blog, the company explains that it is the result of more than a year of true user-centred research and design. “We…
The [British] government’s new public services reforms focus on rights and entitlements, but, argues Charles Leadbeater in this piece for The Guardian, supportive relationships are key to tackling social ills. “Radical public services innovation will only come from a markedly…
Social by Social – a practical guide to using new technologies to deliver social impact by Andy Gibson, Nigel Courtney, Amy Sample Ward, David Wilcox and Professor Clive Holtham 2009 ISBN 978-1-906496-41-8 “New technologies are changing the way we engage…
“Service design tools – communication methods supporting design processes” is an open collection of communication tools used in design processes that deal with complex systems. Compiled by Roberta Tassi for her thesis at the Politecnico di Milano, the 45 tools…
Will smartphone connectivity become the new measure of civic engagement? Can the app replace the neighborhood association? “While some might feel that engaging communities through handheld devices may erode civic bonds, apps that connect citizens to civil servants and elected…
Re-Public, an online journal focusing on innovative developments in contemporary political theory and practice, has just launched its latest special issue, entitled “Innovative Service Design for All“. Applicable culture: Towards future services for the city of Milan Walter Aprile, Henrik…
Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and brand perception, argues Jennifer Bove in…
The Independent is publishing a collection of essays to launch NESTA’s ‘Reboot Britain’ programme. Reboot Britain will explore the role new technologies and online networks can play in driving economic growth and radically changing public services. The programme will begin…
The first LIFT France conference took place last way in Marseilles. Being in Seoul, South Korea, myself, I missed it entirely, but luckily the videos are now becoming available. Welcome to Lift! Lift founder Laurent Haug and Lift France chair…
Anne Galloway was one of the excellent presenters at the recent LIFT conference in Geneva. So it is with much pleasure to notice that she has written the latest contribution to Vodafone’s Receiver Magazine. In her critical contribution ‘The rise…
The UK Design Council just published — a little late — four short case studies based on the experience of Dott07, a year of community projects, events and exhibitions based in North East England and curated by John Thackara, that…
Nokia plans to roll out its Life Tools group of services to more emerging markets following a successful pilot program in India, a company executive said Monday. “Nokia plans to roll out its Life Tools group of services to more…