Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category Service design
“Singing the body electric” by Fabio Sergio and other talks at Frontiers of Interaction
Fabio Sergio, a design and user experience strategist, creative director at frog design, and former associate professor at Interaction Design Institute Ivrea, was one of the speakers at the Frontiers of Interaction conference that took place on Tuesday in Rome,…
Barclays on less becoming more in product and service design
Barclays 360 magazine, a quarterly thought leadership magazine for senior management within the Barclays Group, is devoted to simplicity in product and service design. Here are the feature articles (of which the last one, which is excellently written and directly…
SVA lectures on service design
Last night the School of Visual Arts in New York hosted a series of lectures on service design. “While far more attention is still paid to the design of products, there is an argument to be made that we’ve entered…
The Economist on sensors, mapping and mobiles
The Economist this week comes with a new edition of its 24-page Technology Quarterly supplement, which contains four articles that are related to the theme of this blog: Taken your medicine? Health care: Mobile phones provide a cheap and simple…
Public design projects by Participle
The site of Participle, a UK social design consultancy, contains some good materials on the design of the next generation of public services. Only the Lonely: Public Service Reform, the Individual and the State Article to be published in the…
Your future job is social innovator: Predictions from Ezio Manzini
“The main activity of designers will be as social innovators,” said Ezio Manzini during an intimate conversation with o2NYC on May 6. Ezio’s talk outlined an exit strategy for conscious designers, a shift from making things to designing tools for…
Interviews on service design research
Researchers Daniela Sangiorgi (Lancaster University), Stefano Maffei (Politecnico di Milano) and Nicola Morelli (Aalborg University) launched this month a new site on service design research: “It aims to collectively build an understanding and foster a dialogue on where ideas and…
Hi-tech aims to improve lifestyle
BBC technology correspondent Mark Ward reports on a research project that uses Facebook, mobile phones, and energy meters to nudge people into living healthier lives. “The three-year project will see how people react when data is fed back to them…
Focusing design solutions on social problems
Alice Rawsthorn of The New York Times has published an article on social design and service innovation: “When Ritt Bjerregaard became lord mayor of the city of Copenhagen in 2006, she was astonished to discover how many working days were…
Us Now
Watch this excellent 1 hour documentary film about the power of mass collaboration, government and the internet. “In his student flat in Colchester, Jack Howe is staring intently into his computer screen. He is picking the team for Ebbsfleet United’s…
Human-centred design for sustainable development on an urban scale
The built environment is now the largest negative factor in the stability of ecosystems and the climate. As populations become increasingly urbanized, the evolution of cities will largely shape the outcome of our long dependence on natural resources. Recognising the…
Business Innovation Factory launches Student Experience Lab
The non-profit Business Innovation Factory (BIF) yesterday launched a new laboratory to enable innovation in higher education. The lab will support the design of solutions that increase college attainment levels, enhance the college student experience and improve the quality and…
Tim Brown on the participation economy
Nokia’s IdeasProject site features a video interview with Tim Brown, CEO of Ideo, where he argues that that communications technology is leading us back to the kind of participation economy that existed before the industrial revolution in that a great…
Service Design Network newsletter is rich with content
The latest newsletter of the Service Design Network is out and the content is highly stimulating. A selection: Thinkpublic: Video on Co-Design Thinkpublic have recently released a four-minute overview on co-design on their website. It introduces the concept to all…
Service design as the design of activity systems
Jeff Howard draws attention to a recent service design paper by Daniela Sangiorgi of Lancaster University: “Dr. Daniela Sangiorgi’s 2008 presentation from ISDN3 just came across my radar. It’s on Service Design as the Design of Activity Systems (pdf 2.1MB).…
The rise of the mobile divides
Rich Ling is a sociologist at the Telenor research institute and a visiting professor at the IT University of Copenhagen, who is particularly interested in understanding the social implications of mobile telephony. He just posted a short paper on the…
Designing service design principles
Nick Marsh of Engine Service Design outlines some of his experiences developing service principles: “For the purposes of this discussion, I’m assuming that principles are creative generalisations that form the basis of further reasoning or conduct. Normally, these are expressed…
Co-creation in service design
Ben Fullerton has an article out in the March/April issue of Interactions magazine on Co-creation in Service Design. It focuses on the “Make It Work†project for the Sunderland City Council and live|work’s efforts to collaborate on the design of…
Experience based design at the UK’s National Health Service
Yesterday I was in Lille, France, to speak at a small conference on service design organised by Philippe Picaud, the highly dynamic design director of Oxylane-Decathlon. Decathlon is an international private sports retailer that many may know, since it is…