- Educational services, Europe, HCD / UXD, Healthcare, Innovation, Participation, Public services, Research, Service design, Technology (general), UserResearch
Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category Service design
The EU’s eUSER project
Strategic planning for the future at Siemens
Turbo-charging e-government
The Journey to the Interface: how public service design can connect users to reform
Planning Portal – enabling transformational government
Planning Portal is not only a successful example of technology enablement in service delivery but could prove to be a tremendous asset for local authorities in their quest to develop and deliver citizen centric services, says eGov monitor. Just under…
Washers and dryers air messages to PCs, TVs, phones [Associated Press]
Whatever happened to… the smartphone? [The Register]
Whirlpool tests “smart” washers and dryers
Real Time Rome: MIT reveals Rome’s live traffic info via mobile phones
More information on Dott, the UK regional design initiative
Dott is a ten year programme of design innovation, initiated by the Design Council, that will take place every two years in a different region or nation across the UK. The programme encourages the innovative use of design as contribution…
Older people ‘missing out’ online [BBC]
Older people are missing out on critical services because they do not use the internet, a report says. Just 28% of people over the age of 65 have home internet access, compared to a UK average of 57% of households.…
Smart phones could drive new telecom business model
Susana Schwartz describes in a long article in Billing World & OSS Today how tomorrow’s super-smart phones will enable contactless cash payment. Billing World & OSS Today is a magazine covering and analysing the telecommunications Business and Operational Support Systems…
Cellphones as a link from web to world [International Herald Tribune]
The International Herald Tribune reports on how in Japan mobile phones can provide highly-site specific internet services: “If you stand on a street corner in Tokyo today, you can point a specialized cellphone at a hotel, a restaurant or a…
You are what you use… not what you own [WorldChanging]
WorldChanging, the online publication covering tools, models, and ideas for building a better future, has an interesting article on branding experience instead of stuff: “One of the fundamental insights that’s helping us re-imagine our lives in a brighter, greener cast…
Service innovation through design thinking
Older Consumers Flex Their Muscle (and Money) Online [The New York Times]
MULE: reclaiming the city through pervasive play
Designing meaningful coincidences
Occasional Coincidences is the title of the Interaction-Ivrea graduation project of Nicholas Zambetti. It looks at how systems that recognize and present meaningful coincidences can be designed. A few days ago, Régine Debatty summarised the project on we-make-money-not-art: “In the…