Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category Service design
Transitioning to a new model of healthcare
Forms and function, design in the public sector [Design Council]
Going more public: situated display design in a care setting through co-realisation
London Business School studies experience economy
Going off the beaten path for new design ideas [The New York Times]
Design for social justice
Most web users only visit six sites
Web users now have almost 76 million sites to choose from, yet most only visit six on a regular basis, it was revealed today. The research, published today by Directgov, points to a new era in the use of the…
Half of American children obese by 2010, 38% of European ones [AP]
Associated Press reports that according to a study published in the International Journal of Pediatric Obesity, rates of childhood obesity are expected to skyrocket in the coming years, with half of the children in North and South America obese by…
E-revolution forces Danes online [BBC]
Denmark was the first country in the world to make public services available online and is now going a step further – forcing its citizens online. Since the beginning of February, for instance, companies dealing with state institutions must submit…
Better Connected 2006, a UK survey of local authority websites, shows mixed results [eGov Monitor]
Local authority internet services in the UK are showing signs of improvement, though the overall level of progress is slowing, a major survey reveals. The eighth annual Socitm Insight survey of local authority websites – Better Connected 2006 – also…
Ethnographic study on shopping in Paris airports
Aeroports de Paris presents the first ethnographic study about men’s buying behaviour in an airport. This unprecedented survey was carried out in January 2006. In an airport environment, a man travelling on his own becomes a true shopper: He is…
Grocery checkout, Italian style
DIY checkout or self-scanning has long been called the next big thing in supermarkets, but perhaps because of the hellish line situation, Inferno-familiar Italians were quick to adopt them. Unicoop Firenze was the first Italian retailer to introduce self-scanning in…
In California, new kind of commune for elderly [The New York Times]
They are unlikely revolutionaries. Bearing walkers and canes, a veritable Merck Manual of ailments among them, the 12 old friends — average age 80 — looked as though they should have been sitting down to a game of Scrabble, not…
Gain, the relaunched AIGA journal of business and design
AIGA, the professional association for design, has just relaunched its Gain journal, dedicated to stimulating thinking at the intersection of design and business. The launch issue contains a huge amount of material (no less than 30 articles) organised in such…
What Ikea could teach Alitalia [Business Week]
Design Continuum CEO Gianfranco Zaccai imagines an airline that strives to provide an overwhelmingly positive customer experience I recently visited Boston’s new Ikea store with my two young children. A few days later, I flew to Italy on my usual…
Open Health, a UK Design Council report on creating new healthcare systems
The UK Design Council published its first RED report: ‘Open Health’, following up on the paper “Health: Co-creating Services” (which was discussed here). Chronic disease and conditions related to an unhealthy lifestyle have reached epidemic proportions and are rising still.…
User-centred design becomes transformation design – updated
A new design discipline is emerging from groups across the world. It applies traditional design skills in a new way to social and economic issues. It uses the design process as a means for a wide range of disciplines and…
World’s first ‘ambient experience’ cardiology suite opens at Catharina Hospital in Eindhoven, the Netherlands
The Catharina Hospital in Eindhoven, the Netherlands and Philips today opened the world’s first Ambient Experience Catheterisation Lab (CathLab). The ambient experience design concept aims to improve the workflow of physicians considerably and reduce anxiety of heart patients undergoing catheterisation.…
Innovative technologies for disabled children
When six-year-old Tilly Griffiths from Staffordshire wanted to join her elder sister’s ballet class, her parents turned for help to a little known charity that designs and manufactures one-off pieces of equipment for disabled people. Based in an old chapel…