Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Alastair Curtis, Nokia’s chief designer, discusses his design inspirations, coming Nokia devices and how Indian teenagers will influence the future of mobility, in an interview published on Forbes.com. As Nokia’s chief designer, a post the company veteran has held since…
Michelle Fuller, Director at eDigitalResearch, writes in the Financial Times on the user experience of online banking: With the banking sector moving towards consolidation, it is crucial that customers are understood, reacted to and rewarded for their loyalty. With the…
Last week, Nokia launched its Nokia Life Tools (backgrounder), a range of innovative agriculture information and education services designed especially for rural and small town communities in emerging markets. From the press release: “Nokia Life Tools helps overcome information constraints…
Hilary Cottam is the 2005 UK Designer of the Year and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council. I interviewed her last year for Torino World Design Capital site. And she…
The Wall Street Journal reports on how businesses are tapping designers for innovative ideas on management. “When New York’s Memorial Sloan-Kettering Cancer Center wanted to make the chemotherapy process easier on patients three years ago, it sought help from an…
A world in which consumers can access movies, music, television programs and other media content from their sofas at the touch of a button is taking shape but you can’t settle into a couch there just yet, according to the…
Videos of the September LIFT conference in Seoul, Korea are slowly being posted. The latest one is by Jan Chipchase, a well-known Nokia user researcher. “He details the nine trends he thinks will shape the future of social interactions, trends…
The Nordic Innovation Centre recently published a report on user-driven innovation in the Nordic region. The 137 page report describes in detail what user-driven innovation actually is, outlines the current state of affairs in each of the five countries (Denmark,…
Simon Pulman-Jones, head of ethnography & innovation at GfK NOP, argues that ethnography can provide unparalleled insight into any given experience from your customers’ point of view, and describes how it is different from ‘normal’ research. The unique value of…
The Department of Anthropology at the University of California at Irvine recently organised a workshop on innovation in digital money, entitled Everyday Digital Money. The workshop examined this emerging, complex, and unevenly distributed landscape of digital money innovation from cultural,…
In a cover article, BrandWeek explores the value of design thinking. While the design-thinking approach may sound rather seat-of-the-pants, the truth is that it’s surprisingly regimented, consisting of three phases: observation, ideation and implementation. […] Focus groups have their place,…
Nokia Open Studios are a design research method for engaging communities in shanty towns. According to Nokia’s senior design manager Younghee Jung, they were set up as a community design competition with the theme of ‘design your ideal mobile phone’,…
Somebody else’s phone is a new Nokia campaign advertised in London that does a great job of depicting the life of an early to mid twenty year-old through their text messages, MMS and pictures. (via Alexandra Deschamps-Sonsino)
The latest publication of the UK think tank Demos looks at the future of social networks and the civil implications they are bringing about: Humans are social animals, spinning intricate webs of relationships with friends, colleagues, neighbours and enemies. These…
Ulla-Maaria Engeström (Mutanen) of Social Objects, maker of entertaining & educating services such as Thinglink, a free product code for creative work, argues that renting is a much more sustainable concept for luxury than owning: “The idea of luxury typically…
A long article in US News & World Report describes the current popularity of mass customization: “While retailers have long made money by selling multiple copies of the same pair of pants or mass-produced sneakers, we’re on the verge of…
The fourth annual international Ethnographic Praxis in Industry Conference (EPIC) took place in Copenhagen, Denmark last week. As described by Lucy Kimbell, EPIC “brings together those working in organizations for whom ethnography is central to their practice. They might be…
According to Internet News, handset makers are seeking skilled developers for interactive networking devices and the rise of social networking applications on a smaller screen. Mobile handset makers are on the trail of the next hot smartphone, with features such…