Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Category Business
How Second Life changes customer service
Nearly half of customer problems relate to handset configuration
McKinsey on how businesses are embracing Web 2.0. But why are they afraid of blogs?
Social-networking sites have business uses too [The Economist]
Experientia interviews Paola Zini, director of Torino 2008 World Design Capital
Core77, the online design magazine, published today an interview with Paola Zini, the director of Torino 2008 World Design Capital, conducted by Experientia partner Mark Vanderbeeken. The interview is the first of many as Mark is pleased to announce that…
France caters to market for the most simple of computers [International Herald Tribune]
I just wrote on Core77 how French Internet service provider, Neuf Cegetel, has taken inspiration from the legendary Minitel to develop the Easyneuf computer based on a similar low-cost model, aimed at people who are unable or unwilling to buy…
Intel Technology Journal on “designing technology with people in mind”
The current issue of Intel Technology Journal, the company’s R&D webzine, is entirely devoted to people-centred design: Foreword Foreword By Herman D’Hooge Senior Principal Engineer Channel Platforms Group, Intel Corporation Ethnographic techniques Sideways glances: thinking laterally and holistically about technology…