Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
UK Government innovation policy should be refocused to reflect the crucial role played by customers in stimulating and funding the development of new hi-tech companies, claims a major new report on the Cambridge hi-tech cluster. For many years, the “Cambridge…
Focusing on improving and innovating services is a smart way to foster economic growth. Jeneanne Rae reports from the Netherlands. “Recognizing the need to steer the typical conversation about innovation away from technology and products toward services, Minister of Economic…
On the 4th annual Data Protection day (28th January 2010) the European Commission announced the intention to reform the 1995 European Union (EU) Data Protection Directive 95 “Our privacy faces new challenges: behavioural advertising can use your internet history to…
Arup Australasia has published a three-part technical overview on its research blog of its ‘urban sensing via mobile phones’ project. The research project, in collaboration with the UTS Centre for Real-Time Information Networks, explores technical approaches to sensing the presence…
A new discussion paper by NESTA, the UK’s National Endowment for Science, Technology and the Arts, argues that the key to reforming public services is to encourage users to design and deliver services in equal partnership with professionals. Co-production as…
There is a group of people that believe the New Zealand health care system could be designed better than it currently is. That group consists of those who have actually used the New Zealand health care system. In fact, it…
The austere public budgets that will come out of the financial crisis offer, as a silver lining, a renaissance in cooperative citizen engagement in the supply of welfare services, argues Victor Pestoff on Open Economy. “The concept of co-production brings…
The latest issue of UPA’s UX Magazine is devoted to sustainable design, and one of the articles is by Experientia. In their contribution, Experientia collaborators Michele Visciola, Erin O’Loughlin and Irene Cassarino reflect on how smart tools can help reduce…
Social media could transform the UK National Health Service and other public services in the same way that file-sharing changed the music industry, a conference has heard. “Growing use of tools, such as Facebook and Twitter, offered an opportunity to…
EU press release (link):EU ministers have committed to developing smarter online public services for citizens and businesses by 2015. The Commission has welcomed this step forward in making eGovernment more accessible, interactive and customised. At the fifth Ministerial eGovernment Conference…
NESTA, the UK’s National Endowment for Science, Technology and the Arts, has published a 45-page discussion paper on how transforming healthcare to involve the public, i.e. the creation of people-powered public services, can save money and save lives. The National…
“Involving users in the innovation process seems to be increasingly recognised as an important challenge not only for enterprises, but also for innovation support providers,” reports the website of Pro Inno Europe, an innovation policy initiative of the European Commission’s…
An article published by the European Commission’s Enterprise & Industry department: “Design management is a key driver of innovation and competitiveness and the EU-backed ADMIRE (Design Management Europe, DME) project is raising awareness of this important area and awarding organisations…
Helsinki, Finland – Yesterday, Turin-based company Experientia was announced as part of the winning team for a project in Jätkäsaari, Helsinki, which aims to construct an urban zone with low or no carbon emissions. Sitra, the Finnish innovation agency, revealed…
Participle, the UK social design consultancy, is doing on-the-ground testing of a new model for universal youth services. According to Sarah Schulman, it’s “less of a service, and more of a wholesale approach for community & youth development,” which they…
The UK service design consultancy live|work is working with the United Nations Institute for Disarmament Research (UNIDIR) to design better community security services for humanitarian and development organisations. A news article on their site provides more background on this pioneering…
The Myth of Digital Democracy by Matthew Hindman Princeton University Press, 2008 Paperback, 198 pages Abstract: Is the Internet democratizing American politics? Do political Web sites and blogs mobilize inactive citizens and make the public sphere more inclusive? The Myth…
Both the Guardian newspaper’s PDA blog and TED itself are posting regular updates from the current TEDGlobal conference in Oxford, UK. (TED stands for technology, entertainment and design, and it’s an exclusive conference that brings togethers thinkers and doers from…
The [UK] Government’s drive to reform public services by giving more power back to the citizen was accelerated yesterday, with the publication of a new study of innovative public services from around the world. Drawing on more than 30 of…
80% of the transactions of the UK Government are done with the bottom 25% of society and migrating services online offers great cost savings. Yet, 17 million Britons have never been online and many of those are poor. Now the…