Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Yesterday I was in Lille, France, to speak at a small conference on service design organised by Philippe Picaud, the highly dynamic design director of Oxylane-Decathlon. Decathlon is an international private sports retailer that many may know, since it is…
Tish Shute’s UgoTrade website is quickly becoming one of the prime sites in the field. In the last months she interviewed Andy Stanford-Clark (IBM Master Inventor), Robert Rice (CEO of Neogence), Usman Haque (architect and director of Haque Design +…
The Turin-based non-profit organisation Area, which supports families with disabled children, just launched its new website, developed with the intensive support of Experientia. The site, named Di.To (Disabilità a Torino), offers information and orientation to families of children with disabilities…
NESTA, the UK’s National Endowment for Science, Technology, and the Arts, has set up The Lab, a new UK innovation structure that will bring together all the players across public service delivery to “come up with fresh ideas and radical…
Ethan Zuckerman, a multifaceted thinker whose work focuses on the impact of technology in developing countries, and a research fellow at the Berkman Center for Internet and Society at Harvard Law School, was interviewed on Ideas Project, the Nokia site…
Nick Marsh of Engine Service Design contemplates how user-centred design can help public services. How do we enable patients with chronic conditions to take care of themselves better? How do we include partners from other sectors such as charities or…
Experientia, in collaboration with the Vodafone User Experience team, is running two workshops on 25 February at the upcoming LIFT conference to present the results of two recent projects and explore their impact. KashKlash: exchanging the future Join us for…
The people from Live|Work, a UK service design company, have inspired me from the time I met them at the meanwhile defunct Interaction Design Institute Ivrea, now nearly eight years ago. Alice Rawsthorn, the design critic of the International Herald…
Experientia is currently planning to participate in a number of European research projects, and is looking for interesting collaboration opportunities where we can bring in our human-centred research and design methodology. Next week Experientia partners Michele Visciola and Mark Vanderbeeken…
The UK Design Council has just launched a new programme called Public Services by Design. The success of public services is increasingly measured by their ability to provide personalised responses to an ever advancing set of challenges – while operating…
Designing for Services in Science and Technology-Based Enterprises was an interdisciplinary research project (2006-2007) initiated by Saïd Business School (SBS) at the University of Oxford. The study explored how academics, service designers, and science and technology entrepreneurs understand the designing…
A review of the Shaping the Global Design Agenda conference by Mark Vanderbeeken (Experientia) and Marcia Caines (Cluster) The days after the American presidential election are clearly a period of reflection. Newspapers and magazines are full of thoughtful articles, and…
The current issue of Vodafone’s Receiver magazine — on space and location — is one of the best yet. Every week the editors invite another thoughtful thinker to contribute an essay on the topic, and this week the honour goes…
Last week, Nokia launched its Nokia Life Tools (backgrounder), a range of innovative agriculture information and education services designed especially for rural and small town communities in emerging markets. From the press release: “Nokia Life Tools helps overcome information constraints…
Hilary Cottam is the 2005 UK Designer of the Year and former director of RED [archive site], the meanwhile closed innovation unit of the UK Design Council. I interviewed her last year for Torino World Design Capital site. And she…
The latest publication of the UK think tank Demos looks at the future of social networks and the civil implications they are bringing about: Humans are social animals, spinning intricate webs of relationships with friends, colleagues, neighbours and enemies. These…
The Restaurant of the Future at the University of Wageningen investigates the influences on eating behaviour and carries out studies for the food industry. Ceiling cameras record not only what food you selected, but what you almost selected and how…
In March, the Copenhagen Institute of Interaction Design (blog) organised a symposium on service design. Some time ago, I reported that videos of three of the presentations (Bill Hollins, Bill Moggridge, and Jørgen Rosted) were online. Meanwhile you can also…
The Adaptive City is the title of an excellent essay by Dan Hill on recent ideas around urban informatics and urban information design, the impact of real-time data and collaborative planning on urban form, and most of all the changing…
If you are interested in the elderly, two interesting UK studies were published this week. The first report, “Living in the 21st century: older people in England” (press release – study download) presents a major longitudinal study (316 pages) about…