Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
The Mercury News reports on how Yahoo believes it can build its search audience by focusing on the user “experience,” rather than viewing search as a raw data query. “‘What’s notable about many of the stable of researchers at Yahoo…
Fred Beecher argues on Johnny Holland that “the iPhone is surprisingly difficult to use, but it sure is fun! And that is why it’s a game-changer.” “As a user experience designer, I thought my job was to make things not…
The User Experience Design blog reports that Jonathan Hassell of BBC online shared a presentation on the challenges and methodologies of the company’s Usability & Accessibility team. The short presentation describes the challenges, such as a wide range of platforms…
The MIT Sloan Management Review has published Donald Norman’s paper ‘Designing Waits That Work‘ (available for $6.50). It is based on a 2008 paper by Norman, entitled ‘The Psychology of Waiting Lines‘ (which is freely available), but sections have been…
“CS547. Human-Computer Interaction Seminar (Seminar on People, Computers, and Design)” is a course of the Stanford HCI Group, coordinated by Terry Winograd, on topics related to human-computer interaction design. Below is a run-down of the 2008-2009 speakers (all videos are…
The Design for All Institute India has published a special issue of its newsletter together with IDZ International Design Centre, Berlin. Guest Editor is Prof Birgit Weller. Design for All Institute Of India is a self financed, non-profit voluntary organization,…
Technological tools are not made for people who speak more than one language, and there are many of us: immigrants, travellers, polyglots, emerging market facilitators, people from smaller language communities … In fact, people who are not Anglo-Saxon frequently use…
Human-Computer Interaction: Development Process (Series: Human Factors and Ergonomics) by Andrew Sears and Julie A. Jacko (Editors) CRC Press, March 2, 2009 Hardcover, 356 pages Amazon – Google Books Preview Hailed on first publication as a compendium of foundational principles…
Celine Perin, design researcher at frog design, describes on Use8 what digital diaries are, and why this a great methodology for interactive, international user research. “Our solution was to conduct a “digital diary study”: a novel hybrid technique that combined…
A few months ago, we wrote with satisfaction how the Usability Professionals’ Association (UPA) got inspired by the theme of its first European regional conference (Turin, December 2008 – co-chaired by Experientia partner Michele Visciola), and chose for a major…
Steve Calde, a principal design consultant at Cooper, writes in Cooper Journal on the implications of designing for first time use. “A person is a first-time user exactly once (and in the case of the infusion pump, because of training…
Andrew Dillon, dean of the School of Information (“iSchool”) at the University of Texas, writes on his blog InfoMatters that he finds “the term ‘user-centered’ to have little real meaning anymore”, since “truly understanding the user seems beyond both established…
In December last year, the Usability Professionals’ Association (UPA) organised its first European conference in Turin, Italy, with a focus on the connection between usability and design. The very successful conference, which was chaired by the UPA Europe president Silvia…
Grand Old Man of HCI, Jack Carroll, explains the history of Human-Computer Interaction (HCI) and how the field gave birth to User Experience and Interaction Design. Few people know the history of fields like UX, IxD, Usability and Human-Centered Design…
Richard Heeks reflects in the latest edition of “Communications of the ACM” on how information technology can be best applied to address problems and provide opportunities for inhabitants of the world’s poorest countries. “In terms of IT, the three key…
With the help of a proprietary “ageing suit” that mimics the mobility and faculties of an elderly driver, interaction designers at Nissan Design Center were able to create a unique interior-concept prototype. “It is almost painful to watch Nissan designer…
Rosenfeld Media, which is run by Lou Rosenfeld, publishes short, practical, and useful books and webinars on user experience design. Here are their forthcoming titles: Design is the Problem: The Future of Design Must be Sustainable by Nathan Shedroff Design…
The entire contents of the January-February 2009 edition of Interactions Magazine are now available online. Enjoy. (via InfoDesign)
Robert Schumacher, managing Director of User Centric, has published a long article in the Financial Post of Canada on the user-centred design challenge of call centres. “As the scale of contact centre operations increases, it is becoming a primary area…