Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
ACM SIGCHI, ACM SIGGRAPH and AIGA are co-organising the 2005 edition of the Designing for User eXperience conference (DUX2005), focused on how the needs and goals of both users and businesses can be met through design. The conference will take…
John Thackara, director of Doors of Perception, just posted a critical comment on how the EU’s innovation and research programmes put an emphasis on tech rather than on people. For instance, the EU’s Information Society Technologies programme contains, according to…
Take a look at these diagrammes and infographs providing insight into the innovation process: its failures, its successes and its opportunities. Interestingly, Business Week identifies customer understanding, customer experience design, strategic design and foresight as the most promising routes for…
New Experience is a London-based user experience consultancy with associates in USA, Asia and Continental Europe. The company uses ethnographic research, usability testing and information design to help its clients develop innovative product and service experiences that are grounded in…
Innovation is rapidly becoming democratised. Users, aided by improvements in computer and communications technology, increasingly can develop their own new products and services. These innovating users — both individuals and firms — often freely share their innovations with others, creating…
Aaron Marcos, president and principal designer/analyst of Aaron Marcus and Associates, contacted me to point me to some of his own resources on experience design. The website of his company provides a rich overview of case studies and articles, of…
Consumers crave “personal meaning” in products and services. To innovate, new methods are being developed to help designers understand the emotions that drive consumer decisions. Read full story
US teenagers prefer instant messaging rather than e-mail to stay in touch with each other, research shows. A Pew Internet and American Life Project study found online teens are increasingly tech-savvy. Nearly nine out of 10 teenagers say they use…
The Ambient Experience suite uses Philips’ lighting and consumer electronics to create a welcoming and patient-friendly environment for children undergoing medical scans. Featuring a Philips Brilliance CT (computed tomography) scanner in a room with curved walls, it lets young patients…
Blogger Grant McCracken has posted a nice tale about doing ethnography at McDonald’s to figure out why people order smaller drink sizes in the drive-thru than inside. And in the process, provides a nice concise explanation of a research approach.…
Cell phones know whom you called and which calls you dodged, but they can also record where you went, how much sleep you got and predict what you’re going to do next. At least, these are the capabilities of 100…
Harvard Business School Publishing has some articles available as (paying) downloads describing how experience design and the user-centred approach can lead to innovation. Let the Users Take the Lead – May 15, 2005 Interview with Eric von Hippel, the head…
thoughtless acts? is a book by Jane Fulton Suri and IDEO that invites you to notice the subtle and amusing ways that people react to the world around them. These “thoughtless acts” reveal how people how people behave in a…
Brian Regienczuk, a senior project manager & consultant at Philips (see previous post) also pointed me to the ambient experience info on Philips Medical. “Imagine if you could break down the barriers that can make a visit to the hospital…
IDEO’s David Kelley is building a “D-school” that aims to put students in direct contact with the people they’re designing for. An interview on the D-school as a B-school with Bruce Nussbaum. Read full story (via Metacool)
Brian Regienczuk, a senior project manager & consultant at Philips, commented on some of my previous Philips posts and pointed me to the very informative sites on the “Future of Shopping” (see link below) and “Ambient Intelligence“. The “Future of…
David Kelley, founder of industrial-design firm IDEO, is making headway in his dream of transforming design departments from that quirky corner where everyone wears clunky shoes to a central part of the product development team. Read full story Listen to…
It’s become popular to disparage focus groups. What people often hear is that research is bad, or people who rely on it are lacking in leadership ability. Most of the people making these disparaging comments about marketing research are also…
Context-based Research Group was established in 1999, the goal was simple – to help marketers and product designers do better work through the power of ethnography. Margaret’s Walking Stick is Context’s perpetual anthropology / ethnography education project. Each month contains…
You’ve seen “The Bachelor” and “The Apprentice” … now, “The Consumer.” Or maybe “The Urban Ethnographer.” Chances are these private episodes won’t be screened for you; Carl Marziali reports. Listen to this feature