Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Search Results for chipchase
Jan Chipchase of Nokia on connecting the unconnected
[Book] LEAP Dialogues: Career Pathways in Design for Social Innovation
LEAP Dialogues: Career Pathways in Design for Social Innovation Edited by Mariana Amatullo, with Bryan Boyer, Liz Danzico and Andrew Shea Published by Designmatters at ArtCenter College of Design July 2016, 360 pages The professional landscape for design in social…
Papers about sense-making and ethnotelling
From the Journal of Information Architecture: Sense-making in Cross-channel Design Jon Fisher (Nomensa), Simon Norris (Nomensa), and Elizabeth Buie (Luminanze Consulting) Successful cross-channel user experiences rely upon a strong informational layer that creates understanding amongst users of a service. This…
From banker to service designer
Olga Morawczysnki, project Manager of Grameen Foundation’s AppLab Money Incubator (a CGAP-sponsored new initiative that develops mobile financial products for the poor) and Jan Chipchase, executive creative director of global insights at frog, argue that large scale adoption of (mobile)…
Imperialist Tendencies, Part 2: A Backgrounder for Corporate Design Research
Jan Chipchase, Frog Design’s Executive Creative Director for Global Insights, continues his argumentation on the importance of corporate design research. After a somewhat confusing introduction (it’s very much for insiders), Chipchase focuses on the core issue: a backgrounder on the…
Danah Boyd: smartest “tech” academic
The smartest “tech” academic according to Fortune Magazine (“The smartest people in tech”) is Danah Boyd, Social Media Researcher, Microsoft Research. “She is the reigning expert on how young people use the Internet, and she’s writing a book on the…
Mobile banking: mediated use
Jan Chipchase (frog design and until recently an acclaimed user researcher/anthropologist at Nokia) reflects on the topic of technical and textual illiteracy in the context of mobile banking, and the role of privacy within the mediated use illiterate people often…
When professionals get culture shock
Nokia user researcher Jan Chipchase reflects on the issue of culture shock, a condition that can even affect professionals whose livelihood depends on being able to travel the globe and decode the nuances of what they experience. “I’ve seen first…
Designing mobile money services for emerging markets
Nokia user researcher Jan Chipchase has posted an in-depth presentation and paper on designing mobile money services for emerging markets: “Hang around a telecoms industry conference long enough and you start to get big-number fatigue – as one stack of…
The rise of the super fakes
What happens when a large % of your target market wants your brand cachet but is happy with a decent-enough quality fake? Nokia’s user anthropologist Jan Chipchase has published an essay on the current state of the fake mobile phone…
Practices around privacy (and Nokia)
A few days into the brouhaha about Nokia-Siemens Networks equipment being used for surveillance in Iran, Nokia user researcher Jan Chipchase reflects on the controversy, and delves into the subject of privacy.
The blind leading the deaf
A recent HarvardBusiness.org article about the use of anthropology and ethnography in global R&D strategies (blogged about here), has got Nokia’s user anthropologist Jan Chipchase a bit worked up, as he thinks it “largely misses the point”. “For all the…
Book: Mobile Technologies – From Telecommunications to Media
Mobile Technologies – From Telecommunications to Media Editors: Gerard Goggin; Larissa Hjorth ISBN: 978-0-415-98986-2 (hardback) 978-0-203-88431-7 (electronic) Series: Routledge Research in Cultural and Media Studies Google preview Summary In light of emerging forms of software, interfaces, cultures of uses, and…
Nokia Open Studios as a design research method
Nokia Open Studios are a design research method for engaging communities in shanty towns. According to Nokia’s senior design manager Younghee Jung, they were set up as a community design competition with the theme of ‘design your ideal mobile phone’,…
A little switch with a big impact
Is there a point in the evolution of mass market mobile phones that cellular connectivity as we understand it today is perceived not as a core feature, but as an optional extra? Jan Chipchase of Nokia explores convergence, connectivity and…
Nokia presentations at LIFT 08
Two of the three Nokia presentations at the LIFT Asia conference are now online. Raphael Grignani (Nokia Design, USA) talked about how Nokia Design addresses environmental and social issues including recycling, energy and making the benefits of mobile technology available…
The techno-mobile life in our networked cities
Nicolas Nova and Bruno Giussani have been blogging two of the LIFT Asia conference sessions that took place in Seoul today. Session: Networked city The new digital layers provided by ICTs are transforming contemporary urban environments. What does that mean…
Small objects travel further, faster
Jan Chipcase, Nokia’s user researcher, is the latest contributor in the ongoing series of emerging markets articles that are being published on a weekly basis in Vodafone Receiver’s magazine. Chipchase stresses that his research is more than just “an attempt…
In three years…
Three years ago we founded Experientia. It has been a very exciting ride since. In three years we worked with some of the best companies in the field and some of the best people too. Here they are in alphabetical…