Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Last week, the W3C Mobile Web Initiative organised a workshop on the “Africa Perspective on the Role of Mobile Technologies in Fostering Social Development” in Maputo, Mozambique. The workshop set out to understand the specific challenges of using mobile phones…
Fast Company’s Chris Dannen reflects on why Americans don’t use mobile banking. “Obopay is an payment system that works on your cell phone–kind of like a mobile PayPal. The service is cheap, easy to use, and fantastically convenient. Not only…
Tish Shute’s UgoTrade website is quickly becoming one of the prime sites in the field. In the last months she interviewed Andy Stanford-Clark (IBM Master Inventor), Robert Rice (CEO of Neogence), Usman Haque (architect and director of Haque Design +…
Alexa Andrzejewski of Adaptive Path reflects on the user experience of money: For anyone designing for consumer finance — banking, investing, billpay, money management tools, insurance providers or any business selling “savings†as a value proposition (as a consultant, I’ve…
Ethan Zuckerman, a multifaceted thinker whose work focuses on the impact of technology in developing countries, and a research fellow at the Berkman Center for Internet and Society at Harvard Law School, was interviewed on Ideas Project, the Nokia site…
Jeffrey Sachs, the director of the Earth Institute at Columbia University and special adviser to the United Nations Secretary-General on the Millennium Development Goals, was interviewed on allAfrica on how mobile devices could potentially revolutionize how development assistance works. “It…
IdeasProject, an excellent Nokia site, interviewed behavioural economist, MIT Media Lab contributor and best-selling author Dan Ariely. He said that web technologies like remote cameras can enable individuals to bypass traditional financial systems and engage directly in transactions like mortgages…
On Vimeo you can find no less than 35 videos of the Picnic conference. They are great. My personal favourites (quite a few): Jim Stolze: The virtual happiness project “Virtual Happiness” is a research project that aims to provide insights…
The Bill & Melinda Gates Foundation has awarded UC Irvine a $1.7 million grant to create a new research institute focused on the growing use of mobile technology in providing banking and financial services to people in developing countries. The…
If you are interested in bottom-up innovation within emerging markets using mobile phones, the recent MobileActive08 conference (more here) in Johannesburg, South Africa generated a wealth of materials. Below are some videos: Mobiles and news gathering at Al Jazeera Safdar…
A three part series of special reports on Radio France International explored the impact of mobile technology around the world. The transcripts are all online and – if you read French – it is highly recommended reading. The first programme…
Michelle Fuller, Director at eDigitalResearch, writes in the Financial Times on the user experience of online banking: With the banking sector moving towards consolidation, it is crucial that customers are understood, reacted to and rewarded for their loyalty. With the…
The Department of Anthropology at the University of California at Irvine recently organised a workshop on innovation in digital money, entitled Everyday Digital Money. The workshop examined this emerging, complex, and unevenly distributed landscape of digital money innovation from cultural,…
Experientia’s senior partner Jan-Christoph Zoels was this week at the Picnic conference in Amsterdam, and has been providing regular reports. Here is his third one, covering the Thursday afternoon sessions: Making Love is Eskil Steenberg (Quel Solaar)’s take on a…
Digital technology is changing the everyday forms and experience of money. Cheryl Miller reports on the Research@Intel blog how field research by Intel’s People & Practices Research team identified key themes and opportunities for technological innovation. The researchers presented their…
Scientific American magazine (SciAm) devotes the whole September issue to privacy in an age of rapidly developing technology. Privacy in an age of terabytes and terror Introduction to SciAm’s issue on Privacy. Our jittery state since 9/11, coupled with the…
A few weeks ago I attended the CHI conference in Florence, Italy. I was only there for a day and a half, and this being my first CHI conference, I am not in a position to give it a solid…
Business Week reports on how Indians are using their cell phones as a “one-stop shop” for everything from e-mailing to banking. A growing group of Indian consumers who want more from their phone than just talk time. […] Indians spent…
Umpqua Bank has opened an Innovation Lab in Portland, Ore, showcasing emerging and existing technologies that foster community and redefine what consumers can expect from a banking experience. As a testing ground for new initiatives, the Lab will change regularly…
Scott Weisbrod, director of insight & planning at Critical Mass, published a write-up on the four experience design trends he sees in online financial services: 1. Banks get serious about customer experience 2. Mobile banking still isn’t ready for prime…