Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Simplifying the workplace so customers can allocate more time and resources to their core business is fundamental to the innovation incubating today in Xerox’s labs – and is the purpose of prototype customer care software revealed by the company this…
Yesterday Brussels saw the launch of the English version of the Service Design Toolkit, which Design Flanders developed together with Belgian consultancies Yellow Window and Namahn. The launch took place at the international SEE conference on integrating design into regional…
Vesa-Matti Lahti, senior lead of the Energy Programme at Sitra, the Finnish Innovation Fund, describes why much more is needed than just correct information if we want people to pull together to mitigate climate change. “Behavioural scientists who have studied…
LiveMint.com, the Indian online partner publication of the Wall Street Journal, reports on India’s first Design!publiC conclave “on design thinking and the challenge of government innovation,” which took place in New Delhi on 18 March. The event — which was…
Think Quarterly is a 64 page magazine published by Google UK “that brings together some of the world’s leading minds to discuss the big issues facing businesses today.” Here are some of the articles I picked out: Executive Insight Guy…
David Malouf, Professor of Interaction Design at the Savannah College of Art and Design, is in constant pursuit of the “clay†of interaction design (IxD) – the “something” that interaction designers are manipulating. He thinks that one possible property of…
A recent Knight Foundation/Pew Research study shows how important, demonstrating that if citizens believe their city governments behave in a transparent manner and make information easily accessible, they tend to think more highly about their town and its civic institutions.…
Experientia partner Mark Vanderbeeken has been invited to be a member of the technical committee for the EDF Sustainable Design Challenge: Changing energy together for better living. The technical committee will analyse the submitted projects from a technical point of…
Seattle Times technology reporter Sharon Pian Chan profiles Bill Buxton, principal researcher at Microsoft Research. “Bill Buxton is multiplatform the way Leonardo da Vinci was multiplatform. The Microsoft researcher is a technologist, a designer, a musician, an author, outdoorsman and…
Experientia intern Gina Taha has just been announced a winner in the GORE-TEX Experience Tour project “Design your very own trekking boots” with the GORE-TEX brand and La Sportiva. Gina’s design (graphic) was chosen from a short-list of ten, and…
Designing and Conducting Ethnographic Research: An Introduction Paperback, 376 pages AltaMira Press; Second edition 2010 [Amazon link] The Ethnographer’s Toolkit series begins with this primer, which introduces novice and expert practitioners alike to the process of ethnographic research, including answers…
The European Union is planning to enshrine in law the right to be forgotten on the internet, but we can’t live outside society, argues investigative journalist and filmmaker Tessa Mayes in The Guardian. “Being forgotten might sound appealing for some,…
“Companies should lead their users, not the other way around.” So say Jens Skibsted and Rasmus Hansen in their recent post, User-Led Innovation Can’t Create Breakthroughs, on Fast Company’s Co.Design blog. “They’re exactly right, but for all the wrong reasons,”…
The New York Times has published no less than eight articles at once on the topic of social media, internet, technology and museums. Note the article about the Arduino! Speaking digitally about exhibits Museums around the world now use social…
In December Experientia signed a five-year research and education collaboration agreement with the Design and Human Engineering School (DHE) of the Ulsan National Institute of Science and Technology (UNIST) – Korea’s new top university – in a quest to change…
Helge Fredheim wrote a smart article in Smashing Magazine to clarify why UX cannot be designed. “Several models of UX have been suggested, some of which are based on Hassenzahl’s model. This model assumes that each user assigns some attributes…
David Sherwin reflects on the frog design blog about the SXSW conference, starting from the questions raised in the contribution by Genevieve Bell (director of Intel’s Interactions and Experience Research Lab) there entitled “Our devices: how smart is too smart?“.…
Misha W. Vaughan, architect of applications user experience at Oracle USA, reflects in this interesting, small article for the February 2011 issue of the Journal of Usability Studies on the challenges explaining the value of user experience to the…
Experientia intern, Ane Eguiguren, together with her team partner François Verez, has been announced the winner of the INDEX: Design Challenge 2010. The UNICEF challenge encouraged young designers to envision solutions to education in developing countries. UNICEF in collaboration with…
Qualitative researchers in the commercial sphere often feel they can only do ‘ethnography light’. Isabella Simpson, senior research executive at Kantar Media, urges them to have more confidence, and challenges some of the myths surrounding the ethnographic approach. “Commercial ethnography,…