Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
“Service design is simple. It’s all about three things,” says Idris Mootee, a business and innovation strategist, “creating compelling user benefits, optimising based on the separability of the service, and making educated trade-offs between human and technology.” Develop Compelling User…
Robert Schumacher, managing Director of User Centric, has published a long article in the Financial Post of Canada on the user-centred design challenge of call centres. “As the scale of contact centre operations increases, it is becoming a primary area…
Experientia, in collaboration with the Vodafone User Experience team, is running two workshops on 25 February at the upcoming LIFT conference to present the results of two recent projects and explore their impact. KashKlash: exchanging the future Join us for…
Designing Social Interfaces Principles, Patterns, and Practices for Improving the User Experience Christian Crumlish and Erin Malone O’Reilly Media and Yahoo! Press Abstract Designing for social interaction is hard. People are unpredictable, consistency is a mixed blessing, and co-creation with…
Dan Saffer, who together with Interaction-Ivrea alumni Jennifer Bove, recently started the interaction design studio Kicker, is working on a revision of his book Designing for Interaction. Most interestingly, he will dissolve the service design chapter and “just place the…
Peter Merholz of Adaptive Path asked Matt Jones, founder/lead designer of Dopplr, on the new ability for every Dopplr user to download a Personal Annual Report of their 2008 travels in pdf. “All of us at Dopplr are fascinated by…
Katrin Verclas of Mobile Active reports on the ongoing debate over the value of cheap and open laptops for users in developing countries as opposed to mobile phones continues, most recently with a post from Cory Doctorow in the Guardian…
Lidija Davis reflects on ReadWriteWeb on the consequences of what you do on social media and its traces that cannot be easily removed from the Web. The social Web has given users great power: the ability to create and share…
Alice Rawsthorn, the design critic of the International Herald Tribune, reflects on what skills have, because of technology, become less useful than they would have been 10 years ago and what we have them replaced them with. In her analysis,…
The annual Horizon Report describes the continuing work of the New Media Consortium (NMC)’s Horizon Project, a long-running qualitative research project that seeks to identify and describe emerging technologies likely to have a large impact on teaching, learning, research, or…
Fabien Girardin, whose work I start to know (and appreciate) more and more, just uploaded the presentation of his research work in the domain of people-centric sensing, presented last week at Yahoo! Research lab in Barcelona. Abstract Technological advances in…
I just posted an article on Core77 about my visit yesterday to Kitchen Budapest. Check it out. KiBu will be presenting three projects at the upcoming Lift09 conference. Check also KiBu’s One Year book (pdf -28 mb), which includes all…
The German and Swiss websites of the Usability Professionals’ Association (UPA) report that Silvia Zimmermann from Switzerland is the new president of the UPA. Although the global UPA website has not yet been updated, UPA Voice confirms the news. Zimmermann…
A long feature article in the New York Times Magazine explores whether social networking can turn disaffected young Egyptians into a force for democratic change. “Freedom of speech and the right to assemble are limited in Egypt, which since 1981…
The Publius Project is an initiative of Harvard University’s Berkman Center for Internet and Society, with the cryptic byline: “a collection of essays and conversations about constitutional moments on the Net”. “The project brings together a distinguished collection of Internet…
Worldchanging published an original piece of science fiction by author Madeline Ashby. The story imagines a series of futuristic technologies (including smart tags, rapid prototyping and graphene memory) and explores ways their application might impact society and human life. “The…
Rohan Gunatillake of NESTA Connect highlights three principal drivers as being behind the new wave of online activity: the low barriers to participation, the thirst for conversation and the power of collaboration. “Let’s look in turn at the general lesson…
In the current edition of UXmatters Michael Hawley (VP Experience Design at Mad*Pow Media Solutions LLC) reflects on the strengths and weaknesses of two existing alternative design approaches user-centered design and genius design. There is a trend among some in…
Press release: Complexity is preventing uptake and usage of mobile applications and services, according to a survey of US and UK consumers commissioned by mobile device management (MDM) specialist Mformation. 95% of consumers surveyed indicated that they would be more…
IDEO just announced a quick open user interface exploration project with Bug Labs, that will run for a little over a week on a new public blog BUG+IDEO. An open project between BugLabs and IDEO, this deep-dive exploration of the…