Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Holger Struppek (a design director at Hot Studio and former senior interaction designer at Pentagram Design) shares on his Physical Interface (!) blog some design insights that went into Wells Fargo’s touchscreen ATM interface–a product freed from a major hardware-imposed…
In a month’s time Turin, Italy will host the XXIII edition of the World Congress of Architecture, promoted by the UIA (International Union of Architects). More than 4000 participants have registered already. There are over 70 sessions with more than…
A Design Council case study illustrates how a people-centred redesign of the T-Mobile phone bill has resulted in customers being substantially less likely to phone customer services for help understanding their bill. Although the user research was limited, it was…
If you are considering coming to Turin, Italy this year, you may want to come at the end of June and/or the beginning of July. Not only is that the time when two important conferences — the World Congress of…
95% of consumer electronics products returned to retailers are working “properly”, according to Accenture. ? ? ? ? ? “Only 5 percent of consumer electronics products returned to retailers are malfunctioning — yet many people who return working products think…
The Spring issue of Ambidextrous, the design journal of the Stanford d.school, contains a fairly long interview with Joy Mountford>. Joy has been designing and managing interface design efforts for over 20 years. Most recently she was vice president in…
David Armano of Critical Mass catches Business Week’s Bruce Nussbaum for a half hour interview on design and innovation. In the interview Bruce talks about the One Laptop Per Child, the difference between design and design thinking, the changing concept…
The Spanish innovation network Infonomia features a video section (called Infonomia TV) with a series of English language video interviews that the readers of this blog might find interesting: Nicolas Nova: The future of urban computing [5:25] Nicolas Nova is…
Sohrab Vossoughi, founder and president of ZIBA Design, has published an article in Business Week on authenticity, with examples from the Umpqua Bank, Starbucks, and the Anthropologie clothing chain. “Consumers seek meaning and a brand they can trust. They are…
A few weeks ago we were contacted by Marco Bevolo of Philips Design who was looking for some advance feedback on the book he is writing together with co-authors Stefano Marzano (also Philips Design), Dr. Howard R. Moskowitz and Alex…
PSFK is a global trends and innovation company that also organises conferences in various parts of the world. Videos of over forty presentations at these conferences are now online. My ten highlights: Allan Chochinov on the Dumbest Smartest Design Problem…
The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions.…
Nokia has over 300 designers worldwide, and ships over 1.2 million products everyday. So Allan Chochinov of Core77 was anxious to attend Nokia’s recent London design event, offering a curtainpeek at their design process, ethnographic wanderings, sustainability initiatives, and plans…
The three-day Changing the Change conference, which is about the role of design research in sustainable change and scheduled for 10-12 July in Turin, Italy, looks to become very interesting indeed. The list of invited speakers and discussants features Bill…
The May/June issue of Interactions Magazine just came out and some of the content is available online (and more will follow soon). The issue is all about “colliding worlds” with “interactions disciplines” becoming “more appropriately integrated into other creative disciplines…
‘User-centred Design for Sustainable Behaviour’ is a paper by Renee Wever (TU Delft), Jasper van Kuijk (TU Delft) and Casper Boks (NTNU Norway) that explores how to involve users in more sustainable product use. The paper was published in the…
Joshua Porter, a user interface designer, wonders whether simplicity is a bad design goal, and expresses his ideas in a thoughtful post. Most designers place simplicity above all else. We value simple things because they do all the things we…
Here is my selection on emerging markets related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available) Re-placing faith: reconsidering the secular-religious use divide in the United States and Kenya [abstract] Authors: Susan P. Wyche…
Here is my selection on product design related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Case study: using online communities to drive commercial product development [abstract] Authors: Sheena Lewis (IBM) Abstract: This paper…
Clay Shirky, author of the book Here Comes Everybody: The Power of Organising without Organisations (see also these posts), was one of the presenters at the Web 2.0 conference: Mark Ury, chief experience architect for Blast Radius, was there and…