Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
This very interesting Global Watch* mission report (which I just finished reading) summarises the results of an official UK field trip to the US to investigate the impact of people-centred research in the design process. The authors were interested in…
Veteran designer Jane Fulton Suri who is the author of the new book Thoughtless Acts, discerns unmet consumer needs via keen observations of ordinary people doing ordinary things.Some industrial designers sketch, some study new material technology, some collect inspiration from…
[You could call it a less pleasant sort of “experience design”] The Washington Post’s website features a special report consisting of three in-depth articles, two video reports and various graphics that explore how al Qaeda has become the first guerrilla…
This list has been replaced by a shared list on del.icio.us. The tag is xdemailgroups.
We all hear that successful innovation depends on creating value for customers. Repeatedly, we see that the key to creating value lies in designing meaningful experiences. But what does this jargon really mean? And more important, how does it impact…
There’s more to online social networks than matchmaking, and South Korea’s Cyworld is showing the way. The online service blends homepage building and social networking with a host of other online activities, including Sims-like role-playing. Owned by South Korea’s SK…
Adaptive Path, a San Francisco based experience design company, organises User Experience Week 2005, a week of thought-provoking workshops on current issues, trends and techniques in user experience design in Washington DC, August 22-25, 2005. Guest speakers include Jared Spool…
The Los Angeles Times has a feature story on emotional design, examining how emotions drive decisions and how designing with emotion in mind is becoming steadily more important. The story includes comments by Tim Brown, chief executive of IDEO, design…
Making Meaning: The Business of Experience Design is a book about how people make meaning in their lives and how companies can use this understanding to create more meaningful and successful products and services. In this book, the authors Steve…
ACM SIGCHI, ACM SIGGRAPH and AIGA are co-organising the 2005 edition of the Designing for User eXperience conference (DUX2005), focused on how the needs and goals of both users and businesses can be met through design. The conference will take…
Take a look at these diagrammes and infographs providing insight into the innovation process: its failures, its successes and its opportunities. Interestingly, Business Week identifies customer understanding, customer experience design, strategic design and foresight as the most promising routes for…
New Experience is a London-based user experience consultancy with associates in USA, Asia and Continental Europe. The company uses ethnographic research, usability testing and information design to help its clients develop innovative product and service experiences that are grounded in…
Aaron Marcos, president and principal designer/analyst of Aaron Marcus and Associates, contacted me to point me to some of his own resources on experience design. The website of his company provides a rich overview of case studies and articles, of…
Consumers crave “personal meaning” in products and services. To innovate, new methods are being developed to help designers understand the emotions that drive consumer decisions. Read full story
Ambient Devices didn’t realise how many different applications people would find for its data-display invention. It’s a lesson in side effects. Read full story
Get creative! The Knowledge Economy as we know it is being eclipsed by something new — call it the Creativity Economy. Even as policymakers and pundits wring their hands over the outsourcing of engineering, software writing, accounting, and myriad other…
Business Week is joining the growing conversation about getting creative by launching a new online Innovation & Design portal — www.businessweek.com/innovate — to present the best research and thinking on the subject. It also features a special section on…
The Ambient Experience suite uses Philips’ lighting and consumer electronics to create a welcoming and patient-friendly environment for children undergoing medical scans. Featuring a Philips Brilliance CT (computed tomography) scanner in a room with curved walls, it lets young patients…
CEO Gerard Kleisterlee tells how an emphasis on smart design pushes innovation, makes happy customers — and boosts the bottom line. Read full interview (via Brian Regienczuk)
The UK’s largest charity for deaf people and a design magazine are launching an exhibition of futuristic hearing aids to make them more popular. The show, called Hearwear, opens at the Victoria & Albert Museum in London this week. Read…