Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Getting user research into agile teams in a way that is timely, relevant and actionable is a challenge that teams the world over are tackling. Working effectively in agile has recently been the driver of some fairly significant changes to…
The psychologist Abraham Maslow’s theory of human motivation is 70 years old but continues to have a strong influence on the world of business. What is it, and is it right? Maslow’s friend, management guru Warren Bennis, believes the quality…
The success of a mobile app – its high adoption rate and actual use – largely depends on the degree of involvement of the end user during the development stage. Mark Kamau, Kenyan web solution expert at the iHub UX…
MindShift, a service by KQED and NPR, has published a four-part series to explore the four dimensions of using tablets in educational settings, examining how teachers can take students on a journey from (1) consumption of media, to (2) curation,…
The best way to design successful digital products is by understanding how users’ behaviour changes according to their mode, according to MEX. Modes can be defined as the common ways people engage with digital products depending on their intent, environment,…
IBM believes that all users have the right to an enjoyable experience when using a computer. They have therefore decided to share the knowledge they have acquired from their own practical experience to help others create hardware and software that…
Rethinking UX Formats: PDF, EPUB, Kindle (DRM-free) Pages: 62 Language: English Released: August 2013 Publisher: Smashing Magazine GmbH Abstract In “Rethinking UXâ€, various UX professionals share their lessons learned and provide practical advice from their very own personal experience. The…
CGAP (a World Bank affiliated but independent policy and research center dedicated to advancing financial access for the world’s poor) has partnered with Janalakshmi Financial Services, one of India’s largest urban microfinance institutions to implement customer centricity in providing financial…
Social scientists say that tech companies are showing an increased interest in their skills, especially with the rising importance of social networking and big data, and that their roles within those companies are changing. A report by Janet I. Tu,…
Cliff Kuang writes in Wired how designers are working on their most ambitious challenge yet: weaving the digital world into our everyday lives so seamlessly that we don’t even notice. “Over the past 30 years, as every facet of our…
Customers are increasingly choosing products and services based on the quality of the experiences they have with them. These experiences often break down when they span multiple channels. As a result, organizations need a holistic, human-centered view of the experiences…
Design can be used to introduce users to the future now, so they can act in ways that will benefit them in the future, writes Nikki Pfarr, researcher and strategist at Artefact. “What [designers] don’t often do, is think of…
Brian Solis met up with Jesse James Garrett (author of The Elements of User Experience and Co-Founder of Adaptive Path) to talk about the state of user experience (UX), its role in the future of business, and how UX deserves…
t’s time that we expand the role of User Experience beyond execution, beyond output, and yes, even beyond design, writes Christopher Grant Ward, Director of Product Strategy and User Experience at SUBTXT. “The most important thing I’ve learned in my…
Oracle recently conducted some research into the shopping needs and expectations of shoppers in Brazil, China, Germany, Japan, Russia, the UK and the US – in an effort to better understand the role and importance of service to the retail…
No matter what attempts are made to impose order and predictability on cities of the near future, a messiness will inevitably arise, argues Usman Haque. “Grub City citizens recognise it’s through the activity of measurement, not passive interpreting of data,…
Luke Fernandez, Manager of Program and Technology Development at Weber State University, has published a review of Evgeny Morozov’s To Save Everything Click Here that explores the intersection between UX and political theory. “As a political theorist and software developer…
The Design Manual of Gov.uk, the UK Government services and information portal, has a section on user-centred design, whereas the service manual home page describes in more detail how designers can build a gov.uk service: from discovery, to alpha, beta,…
Recent SAP application forays include everything from a My Runway fashion shopping application to wellness applications that involve wearable sensors to Big Data analytic applications for the National Basketball Association (NBA). According to Sam Yen, global head of design and…
Anthropologist Natalie Hanson has written a series of blog posts regarding Agile methods and the implications for user experience work. Recognizing Agile List of the top ways to know you’re working in an Agile environment A brief overview of Agile…