Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
As more media become increasingly available in digital formats, and traditional models of media packaging and distribution start to unravel, “the customer is king” is fast becoming the industry’s new catchphrase. During a session at the Financial Times Digital Media…
Web users now have almost 76 million sites to choose from, yet most only visit six on a regular basis, it was revealed today. The research, published today by Directgov, points to a new era in the use of the…
Half of all malfunctioning products returned to stores by consumers are in full working order, but customers can’t figure out how to operate the devices, a scientist said on Monday. Product complaints and returns are often caused by poor design,…
Associated Press reports that according to a study published in the International Journal of Pediatric Obesity, rates of childhood obesity are expected to skyrocket in the coming years, with half of the children in North and South America obese by…
What if you could transfer the address book from your old cell phone to a new one by tilting the old phone like a pitcher and wirelessly pouring hundreds of numbers into the new phone — instead of punching in…
If robots can act in lots of ways, how do people want them to act, happy or sad, bubbly or cranky? Reporting on the recent conference on human-robot interaction in Salt Lake City, Henry Fountain of the New York Times…
The Windows Vista campaign is very much centred on the concept of “user experience”: the Vista promotional website contains an “Experiences” section with a subsection on “User Experience” (currently not yet online). Also the “Features” section contains an extensive subsection…
Need proof that the business world is playing catch-up in regards to creativity, innovation and design? The prestigious Kellogg School of Management is hosting a four-day learning session on managing product design and development this month. Here’s the program content:…
Two upcoming conferences are exploring some of the implications that widely distributed technologies in our living environments (also called ambient intelligence, intelligent environments or ubiquitous computing) might have for people and the way we live. International Symposium on Intelligent…
Donald A. Norman of Northwestern University and the Nielsen Norman Group will be awarded the 2006 Benjamin Franklin Medal in Computer and Cognitive Science “for the development of the field of user-centered design, which utilizes our understanding of how people…
In her blog gotomobile design ethnographer Kelly Goto reflects extensively on the importance of context assessment and the challenges of usability testing when assessing the user experience of mobile devices, as opposed to other electronic devices. “Surrounding the entire mobile…
The Financial Times reports on Project:LIFE, a unique research project by David Wilson Homes and the University of Nottingham’s School of the Built Environment, to understand how the design of the home affects how we live together and to enable…
Denmark was the first country in the world to make public services available online and is now going a step further – forcing its citizens online. Since the beginning of February, for instance, companies dealing with state institutions must submit…
In her Outside Innovation blog, best-selling author and management consultant Patty Seybold engages MIT professor Eric von Hippel (author of Democratizing Innovation) in a lively debate about lead users and lead customers. In a response Matt Locke, Head of Creative…
Local authority internet services in the UK are showing signs of improvement, though the overall level of progress is slowing, a major survey reveals. The eighth annual Socitm Insight survey of local authority websites – Better Connected 2006 – also…
It seems engineers and programmers are discovering the importance of user experience and understanding the “invisibility” of technology: “It appears as though the cold, soulless world of submicron silicon geometrics and robotic place and route iterations are giving way…
Aeroports de Paris presents the first ethnographic study about men’s buying behaviour in an airport. This unprecedented survey was carried out in January 2006. In an airport environment, a man travelling on his own becomes a true shopper: He is…
In a long interview with The Deal’s Tech Confidential, Prabhakar Raghavan, head of technology research at Yahoo! Inc., says Yahoo!’s goal is to let Internet users retrieve precisely the information they’re seeking on the Web without having to search for…
The second issue of Ambidextrous Magazine, a project of the Stanford d.school, features interviews with Don Norman and Patrick Baudisch. In a long interview with Bjoern Hartmann, Don Norman reveals that he is working on a new book with the…
Michigan Governor Jennifer Granholm tells Corporate Design Foundation Chairman Peter Lawrence about her plan to make the state the innovation capital of the U.S. At the very start of the interview, she outlines a user-centred vision of design: “To me,…