Systems thinking for public servants
How to use systems thinking to drive improved outcomes in complex situations.
Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
Category Design
[Book] Human-Centered Data Science: An Introduction
Best practices for addressing the bias and inequality that may result from the automated collection, analysis, and distribution of large datasets.
Radical user-centricity, a key RegTech success factor
One of the key success factors of Regulatory Technology ("RegTech") is a commitment to radical user-centricity, according to a new white paper by the World Economic Forum.
[Book] Livable Proximity
Ezio Manzini's ideas for the city that cares.
Behavioral sciences in the latest IPCC report on the Mitigation of Climate Change
The latest IPCC report on the Mitigation of Climate Change has a lot of meat in it for those engaged in human-centered design, behavioral change strategies, and behavioral sciences.
[Book] Human-Centered AI
In Human-Centered AI, Professor Ben Shneiderman offers an optimistic realist's guide to how artificial intelligence can be used to augment and enhance humans' lives.
Mind the gaps: how experience data can help fight climate change
A study by the World Economic Forum, Qualtrics and SAP suggests we are far from reaching a consensus about who is responsible for taking action on climate change and who is trusted to do so
Results suggest 81% of people say businesses are primarily responsible for taking action on climate change, yet only 28% trust businesses’ claims about sustainable practices.
Results suggest 81% of people say businesses are primarily responsible for taking action on climate change, yet only 28% trust businesses’ claims about sustainable practices.
Systemic design toolkit
Free to download systemic design toolkit
UK Design Council report on systemic design
"System-Shifting Design: An Evolving Practice Explored" explores what ‘next practice’ around systemic design looks like, and how the design system itself might need to change to allow more designers to do things differently.
UX Theatre, or the rise of UX design without users
UX Theatre is "the application of any sort of design methodology without including a single user in the process, or including users but merely for show."
People Going Full Circle – Free Experientia report
Download free Experientia report on the role of consumer behavior in making food purchasing and product packaging more sustainable.
Le persone che chiudono il cerchio – Rapporto gratuito di Experientia
Rapporto gratuito di Experientia sul ruolo del comportamento dei consumatori nel rendere più sostenibile l’acquisto degli alimenti e il packaging dei prodotti.
Digital for Care – Free Experientia report
Download free Experientia report on key trends and design challenges in home and remote care when patient and caregivers use online platforms and on-body health devices
Digital for Care – Rapporto gratuito di Experientia
Rapporto gratuito su tendenze chiave e sfide di design nell'assistenza a domicilio e a distanza quando il paziente e i caregiver usano piattaforme online e dispositivi per la salute.
The incompatibility of Nudge and Co-Design as tools for policymaking
The use of nudge theory to inform policy interventions in response to COVID-19 has re-opened debates over the politically paternalistic nature of governing by ‘nudges’ and has given momentum to calls to include the more participatory elements of co-design into policymaking
New Ars Electronica video series on digital humanism
What does it mean on a practical level to become a digital humanist? 'User Manual for Digital Humanists' is a new Ars Electronica video series that focuses on re-evaluating our relationship to the technologies we’ve created and how we use them
Why insurers need to care more about customers and how to do it in the digital age
COVID-19 has accelerated the digital transformation of insurance companies. If insurers apply the e3 lens when assessing their touchpoints, they can create tailored, engaging and empowering connections with their customers. By building this process into their value propositions, insurers can become much more customer-centric.
Online exhibition: Design in an Age of Crisis
The Design In An Age Of Crisis Gallery features submissions to a global open call issued in 2020 by Chatham House and London Design Biennale, inviting radical design thinking from the world’s design community, the public and young people.
The Scottish Approach to Service Design (SAtSD)
The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design and delivery of their public services (from policy making to live service improvement).
[Book] How design makes the world
From the airplane armrest to the Facebook “like” button, and everything in between, Berkun shows how design helps or hinders everyone, and offers a new way to think about the world around you.