Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
IBM believes that all users have the right to an enjoyable experience when using a computer. They have therefore decided to share the knowledge they have acquired from their own practical experience to help others create hardware and software that…
Rethinking UX Formats: PDF, EPUB, Kindle (DRM-free) Pages: 62 Language: English Released: August 2013 Publisher: Smashing Magazine GmbH Abstract In “Rethinking UXâ€, various UX professionals share their lessons learned and provide practical advice from their very own personal experience. The…
CGAP (a World Bank affiliated but independent policy and research center dedicated to advancing financial access for the world’s poor) has partnered with Janalakshmi Financial Services, one of India’s largest urban microfinance institutions to implement customer centricity in providing financial…
Social scientists say that tech companies are showing an increased interest in their skills, especially with the rising importance of social networking and big data, and that their roles within those companies are changing. A report by Janet I. Tu,…
Under the title “Content re-framing: A digital disruption survival kit“, Bas Evers and Peter Bogaards have launched a manifesto to connect experience design with content thinking. New challenges are upon us content people. The era of digital disruption requires adaptation…
At the core of a People Powered Health approach is collective ownership of health and wellbeing. Professionals need to start from the position of not necessarily knowing the right answer, which is a significant challenge. Creating a health system driven…
Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf (Author) and Josh Seiden (Editor) O’Reilly Media February 2013 (Amazon link) “The Lean UX approach to interaction design is tailor-made for today’s web-driven reality. In this insightful book,…
Cliff Kuang writes in Wired how designers are working on their most ambitious challenge yet: weaving the digital world into our everyday lives so seamlessly that we don’t even notice. “Over the past 30 years, as every facet of our…
Customers are increasingly choosing products and services based on the quality of the experiences they have with them. These experiences often break down when they span multiple channels. As a result, organizations need a holistic, human-centered view of the experiences…
Design can be used to introduce users to the future now, so they can act in ways that will benefit them in the future, writes Nikki Pfarr, researcher and strategist at Artefact. “What [designers] don’t often do, is think of…
Why We Fail: Learning from Experience Design Failures By Victor Lombardi 248 pages Rosenfeld Media Why did Twitter succeed while Pownce plotzed? Why has “to Plaxo” become a verb? And Zune: great product, but are you using one right now?…
Service designer Bill Hollins shares his thoughts on why service design makes business sense and argues that more businesses should invest in employing a service designer. 1. Good customer service + quality product = brand loyalty 2. Rising consumer expectations…
Brian Solis met up with Jesse James Garrett (author of The Elements of User Experience and Co-Founder of Adaptive Path) to talk about the state of user experience (UX), its role in the future of business, and how UX deserves…
t’s time that we expand the role of User Experience beyond execution, beyond output, and yes, even beyond design, writes Christopher Grant Ward, Director of Product Strategy and User Experience at SUBTXT. “The most important thing I’ve learned in my…
Oracle recently conducted some research into the shopping needs and expectations of shoppers in Brazil, China, Germany, Japan, Russia, the UK and the US – in an effort to better understand the role and importance of service to the retail…
A few days ago Experientia’s latest collaboration with Korea’s Design Center Busan wrapped up, as 21 South Korean students completed a summer study program in Turin. Experientia ran a creative workshop for the students, titled “Barely legal, but very nice!…
No matter what attempts are made to impose order and predictability on cities of the near future, a messiness will inevitably arise, argues Usman Haque. “Grub City citizens recognise it’s through the activity of measurement, not passive interpreting of data,…
Luke Fernandez, Manager of Program and Technology Development at Weber State University, has published a review of Evgeny Morozov’s To Save Everything Click Here that explores the intersection between UX and political theory. “As a political theorist and software developer…
Brunel University London has posted the Ph.D dissertation of Daniel Lockton, entitled “Design with Intent – A design pattern toolkit for environmental & social behaviour change” (download link). “This thesis describes a systematic research enquiry into influencing more sustainable behaviour…
The Design Manual of Gov.uk, the UK Government services and information portal, has a section on user-centred design, whereas the service manual home page describes in more detail how designers can build a gov.uk service: from discovery, to alpha, beta,…