Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Most Americans don’t want to be tracked on the Internet and are unwilling to trade their privacy for web ads that are tailored to their interests. So suggest the results of a USA TODAY/Gallup Poll of Internet users conducted over…
Andy Clark, professor of logic and metaphysics in the School of Philosophy, Psychology, and Language Sciences at Edinburgh University, Scotland, wonders whether devices like iPhones and Blackberries are actually becoming extensions of our thinking selves. “The fact that there is…
Michelle Thorne, international project manager at Creative Commons, spoke at TEDxKreuzberg on Designing for Collaborative Consumption. She posted her slides and speaking notes online. Important characteristics of Collaborative Consumption: Critical Mass Firstly, you need enough goods or services on offer…
This is Service Design Thinking: Basics – Tools – Cases by Jakob Schneider and Marc Stickdorn Book Industry Services (BIS) 16 Dec 2010 Hardcover, 376 pages Publisher’s page – Book blog – Amazon page This is Service Design Thinking introduces…
Experientia, the international user experience design consultancy, has signed a five-year research and education collaboration agreement with the Design and Human Engineering School (DHE) of the Ulsan National Institute of Science and Technology (UNIST) – Korea’s new top university –…
Sarah Drummond, one half of Scotland based dynamic duo Snook, presents a case study about the implications and challenges of using Service Design for Social Innovation in the community of Wyndford, UK. Watch video (via InfoDesign)
David Bevans of Morgan Kaufmann Publishers interviewed Mike Kuniavsky, writer, designer, researcher and entrepreneur and co-founder of both ThingM, an electronic hardware design, development and manufacturing company, and Adaptive Path, and author of “Smart Things: Ubiquitous Computing User Experience Design…
The UK newspaper The Daily Telegraph profiles Cordell Ratzlaff, director of user-centred design at Cisco Systems, and former head of Apple’s Human Interface Group. “Like a lot of prominent technology companies, Cisco has recognised that its products aren’t as intuitive…
In a long blog post, digital product designer Daniel McKenzie makes a case for emotional and human empathy. “The ability to put oneself in another’s shoes and accurately intuit their experience is one of the most overlooked skills, not…
Automation World reports at length on how human-centered design techniques are gaining attention in the world of industrial controls and automation, as more users struggle with complex user interfaces. “Many of today’s industrial products, with their ever-growing feature sets, have…
Two new articles in UX Magazine: Crafting the UX of REI’s retail experience by Samantha Starmer Video interview (with text transcript) on the strategy, techniques and thinking behind translating REI‘s warm, hand-crafted in-store experiences into the digital space. Customer Experience…
The Megacities on the Move report says authorities must start planning their transport infrastructure now for a future when two thirds of the world’s population will live in cities. The Forum for the Future report devotes a lot of attention…
In the field of exhibition design, the quality of User Experience makes the difference between success and failure. When designing exhibits for museums or science centers, exhibition designers consider interaction, experience, interface and, critically, environment. Cheryl Downes McCoy of Cooper…
Today, the Interaction Design Association (IxDA) announced the launch of the IxDA Interaction Awards, a first-of-its-kind awards program dedicated to celebrating global excellence in the discipline of Interaction Design. The inaugural Interaction Awards will recognize and promote 10 outstanding works…
I just finished reading Living with Complexity by Donald A. Norman (previously announced here) and consider an important contribution to our field, and this for three precise reasons. First, Norman has a huge reputation, also outside of our professional UX…
Designing Media, the new book by Bill Moggridge, director of the Cooper-Hewitt National Design Museum and founder of IDEO, is now available in hard copy, as a DVD and as a downloadable pdf. Abstract Mainstream media, often known simply as…
Norden, the Nordic Innovation Center, has published the results of a research project between Denmark, Norway and Iceland, that explored the increasingly strong connection between ICT and user-driven innovation in those countries, and how this approach could be transferred from…
Digital marketing expert Dhiren Shingadia interviewed ethnographer and technology researcher Tricia Wang to learn how ethnography can provide new insights for companies seeking to understand communities. “My primary output is analysis of how new technology users are living at the…
Sebastian Greger, social interaction designer, internet sociologist and post-graduate student at the Media Lab of the Aalto University School of Art and Design in Helsinki, has published his Master’s research that aims to provide a framework for the consideration of…
The Korean partner newspaper of the International Herald Tribune today published an interview with Hwang Sung-gul, the creative designer of mobile devices at Motorola Korea, about the thinking and work that goes into designing a mobile phone. Gul, whom I…